Payment Options
Pick the payment option that works best for you.
Part of the EnerCare Solutions commitment to excellent customer service includes offering you a range of choices to make paying your bill as easy and convenient as we can.
The right payment option is the one that suits you best:
Option 1: Sign up for our Pre-authorized Payment Plan. Simple, convenient and fee-free, the EnerCare Solutions pre-authorized payment plan automatically debits your bank or credit card so you don't have to worry about managing the bill. Getting started it as easy as completing a form. Find out more.
Option 2: Make a payment by telephone through one of our Customer Care Representatives. Call one of our helpful Customer Care Representatives to make a Credit Card Payment by telephone. We are now accepting payments using Mastercard and Visa. Note that payments can only be made during our regular office hours.
Office Hours: Monday to Friday, 8:30 AM to 5:00 PM EST
Toll-free number: 1-866-421-9025
Option 3: Pay through your local bank (online or telephone). Fast, convenient, 24 hour access and you may not need to leave home.
We provide the option of paying through local banks and trust companies as a convenience to our customers. You control when you pay, but please remember - it takes 3 to 4 working days for us to receive the payment from the bank so allow enough time for processing to ensure you meet the due date. During that time, we have no way of knowing that you have paid.
Note: When you sign up for a Payment by Phone or PC Banking service you will be asked to enter an account number. To do this, please enter your 8-digit account number.
Option 4: Paying your bill by mail. Place your payment in the return envelope along with the remittance stub provided and drop it into a mail slot. Please be sure to allow a few days for your bill to arrive at our office before the due date on the bill. Please ensure it is a signed cheque as we do not accept cash or money orders through the mail and please add your account number in the memo section of the cheque.
Send payments to:
EnerCare Solutions
PO Box 4645 Stn A
Toronto ON
M5W 7A3
If you have any questions, please feel free to contact one of our Customer Care Representatives at 1-866-421-9025.
