2018-07-10T11:10:41-04:00

June 25, 2018

Smarter Home - adding users

Smarter Home blends easily into your life giving you time to focus on what's important.  To help make it seamless, you can give everyone in your household access to what each individual needs based on their login.

User window


To add a new user to your Enercare Smarter Home

  1. You will need to login to the Enercare Smarter Home Portal.
  2. From your account homepage, click "Users" in the left side panel.
  3. Click "Manage Logins" at the top of the page.
  4. Click "Add a Login" at the bottom right.
  5. Fill in the form details. The login name will auto-populate with the user’s email address but can be changed to a preferred login name. It must be at least four characters long.
  6. Click "Save" - Please note: If you receive an error when saving that states the Login name is invalid, this means that the login name is in use already in the system – you will need to select a different login name.
  7. Select a permission level for this login. Selecting "Custom" will enable the Feature Permissions options, which allows the customer to select the specific areas the user will have access to.
  8.  Click "Save".

 

To edit the primary user’s information

  1. You will need to login to the Enercare Smarter Home Portal.
  2. From your account homepage, click Settings in the left side panel.
  3. Click Login Information.
  4. Click the tab on the left-hand side where changes are required.
  5. Edit the fields as applicable and click Update after every edit made to make sure the changes have been saved.

 

To edit additional user’s information

  1. You will need to login to the Enercare Smarter Home Portal.
  2. From your account homepage, click Users in the left side panel.
  3. In the Users page, click the pencil icon on the applicable user.
  4.  Edit the required fields, as applicable.
  5. Click Save.
     

If you require further assistance, please contact the Enercare Smarter Home team at Smarterhome@enercare.ca or call 1-833-99-SMART.

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