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24-7 Customer Service

Water Heater, Furnace and Air Conditioner:

Customer Service and Sales: 1 855-255-5458 (Open 24 hours a day)

Electricity, Water, Thermal and Gas Metered Services:

Service: 1 866-449-4423

Regular hours are 8:00 AM – 6:00 PM, EST Monday to Friday

Emergency service available 24/7

In case of power outage or gas leak, please contact your local utility or call 9-1-1 immediately.

Electricity, Water, Thermal & Gas Billing

Customer Service: 1 866-449-4423

Regular hours of operation 8:00 AM – 6:00 PM, EST – Monday to Friday

connections.care@enercare.ca

Mail - Bill Payments

Enercare Connections Inc. T46115

Payment Centre

PO Box 46115 Station A

Toronto ON, M5W 4K9

Mail & Fax - Non Bill Payments

Enercare Connections Inc.

Customer Care Centre

PO Box 4638 Station A

Toronto ON, M5W 5C7

 

Fax: 1 416-649-1969

Business & Commercial Clients

Commercial HVAC and Water Heating

Sales and Customer Service:  1 855-255-5458

Email: commercialservices@enercare.ca

Mailing Address

Enercare Commercial Services

30 High Meadow Place

Toronto ON, M9L 2Z5

Sub-metering Services for Condos and Apartments

Sales: 1 416-649-1890

Email: metersales@enercare.ca

Media Contact

Jeff Lanthier

Manager, External Relations

905-943-6260

media.relations@enercare.ca

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EMERGENCY CONTACT INFO

Electricity

In case of a downed power line or other power emergency, contact your local utility.

Please visit the IESO web site for a full listing of power utilities. If your utility is not on the list contact 9-1-1.

Natural Gas

In case of a gas leak or other gas emergency, contact your local utility. If your utility is not listed below contact 9-1-1.

Enbridge   1-866-763-5427

Union Gas  1-877-969-0999