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Keep informed on regulations affecting your sub-metering services

Regulatory Changes

Ontario Government 8% Provincial Rebate (2017)

Ontario Government Introduces 8% Provincial Rebate

Published: January 1, 2017

Effective January 1, 2017, the Ontario Government will be providing an 8% rebate on electricity charges. Enercare will implement these savings onto resident bills and relevant bill statements as early as January 1, 2017 and by no later than July 1, 2017. Applicable savings will be retroactive to January 1, 2017. The rebate will automatically be applied to resident bills and bill statements and there is no action needed to be taken by Enercare customers and clients in order to receive the rebate.

Where Enercare pays the building bulk electricity bill, we will be conducting audits to ensure that the local electricity utility implements the provincial rebate by the July 1, 2017 deadline set by the Ontario Energy Board.


1. How is the rebate calculated?

The rebate is calculated as 8% of your electricity, delivery, regulatory, and debt retirement charges.

2. My bill period straddles December 2016 and January 2017. How will my rebate be calculated?

The rebate amount for a transition bill will be prorated based on electricity, delivery, regulatory, and debt retirement charges incurred from the effective date of January 1, 2017 onward.

3. Will residents be informed of the new rebate?

Residents will be informed of the new rebate through a bill insert in January 2017 and by email where an email address has been provided to Enercare.


Have a question? Please contact your Client Manager or Client Management Office at or 1 877-513-5133.


Enercare | Regulatory Changes Affecting Electricity Billing

Ontario Fair Hydro Plan FAQ

In 2017, the Government of Ontario introduced the Ontario Fair Hydro Plan. For more details visit

1. What is the Ontario Fair Hydro Plan?

In an effort to ensure that residents receive a fair and affordable electricity bill, the Ontario government introduced initiatives through the Fair Hydro Act, 2017 that, together with existing initiatives, will:

  • Lower electricity bills by 25% on average for residential customers
  • Hold electricity rate increases to the rate of inflation for four years

2. How does the Plan work?

The Electricity line of your bill is where you will see the most change from the Fair Hydro Plan initiatives. The effect will be to reduce your total bill when compared to what it would have been without the Fair Hydro Plan.

The 25% average reduction was implemented for customers in stages, and includes the 8% rebate equal to the provincial portion of the Harmonized Sales Tax introduced on January 1, 2017. Customers started to see the full benefit of the Fair Hydro Plan on July 1, 2017.

3. How do I benefit from the Ontario Fair Hydro Plan?

If you are being billed on Regulated Price Plan (RPP), Tiered Pricing rates, effective July 1, 2017, the rates have been reduced as follows:

Regulated Price Plan Tiers Tiered prices that would have been in effect during the 2017 summer period without any Fair Hydro Act, 2017 reductions Tiered prices reflecting the Fair Hydro Act, 2017 reductions effective July 1, 2017
Tier 1 - Up to 600 kWh 0.107 cents/kWh 0.077 cents/kWh
Tier 2 - More than 600 kWh 0.125 cents/kWh 0.090 cents/kWh

Customers being billed on certain other electricity pricing rates see an approximate 3.3 cent/kWh reduction in their monthly rate. This is due to a reduction in the Global Adjustment component of these rates.

All of our residential customers have had the 8% HST rebate applied to their bills as of January 1, 2017.

For details on electricity rates, visit

4. Will my Delivery charge be reduced?

The Fair Hydro Plan does not affect delivery charges. The Delivery line of the bill covers the cost of delivering electricity from generating stations to your home through distribution lines and the costs associated with providing the metered services to your home. Both the local utility and sub-metering provider need to continue to maintain the existing wires and metering equipment to keep providing reliable supply of electricity and quality service.

5. Where is the 25% rebate? I don't see this on my bill.

The 25% rebate is applied through various charge reductions on your bill and will not appear as one line item. The exact amount of the reduction will vary customer to customer based on eligibility.

All of our customers are eligible for the following initiatives which were automatically applied to monthly electricity bills:

Effective Date Fair Hydro Plan Initiative Average Reduction
January 1, 2017 An eight per cent rebate equal to the provincial portion of the Harmonized Sales Tax on the bills of residential customers was introduced by the Government of Ontario. 8%
May 1, 2017 The Ontario Energy Board reduced electricity rates across the province and eliminated the Ontario Electricity Support Program charge that was a component of Regulatory Charges. 9%
July 1, 2017 The Ontario Energy Board further reduced electricity rates across the province and lowered the Rural and Remote Rate Protection charge that is a component of Regulatory Charges. 8%
Average Reduction 25%


For more information on program eligibility, visit the

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The contents of this webpage are provided for general informational purposes only. We do not make any warranties about the completeness, reliability or accuracy of the information as it relates to your circumstances. Any action you take upon the information provided is strictly at your own risk. This information is not a substitute for, and is not intended to replace, independent professional advice.

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