Hard water is water with a high mineral content. It affects everything it touches - from your skin and hair to your appliances and plumbing fixtures. It creates scale build up in your pipes, causes water spotting on your taps, lessens the effectiveness of soap and detergent which ultimately results in dry, itchy skin and dull, limp hair.
Thankfully, we have two great solutions to offer: a regular water softener that removes clear water iron or our combination water conditioning system that’s designed to soften your water plus remove chlorine, helping to eliminate odours and reduce contaminants that will leave you with water that feels, tastes and cleans better.
Our water softeners/conditioners are ideal for those living in hard water areas. Water hardness levels are measured by grains per gallon (GPG). The degree of hardness becomes greater as the mineral content increases.
Water Softener Features:
- Smart technology – equipment self-cleans on demand based on water usage (unlike generic products that require manual settings)
- Clear water iron removal up to 5 ppm with turbulator
- State-of-the-art computerized technology
- Salt-free compatible when using potassium
Water Softener Benefits:
- Softens skin, hair and laundry by activating soap/shampoo/detergent so you use less
- Eliminates hard water spots on dishes
- Prevents scum and scale build up on sinks, tubs, shower tiles etc. resulting in longer life of plumbing fixtures and appliances
- Spend less than $3/year in electricity** and your water heater will consume up to 22% less energy** than with hard water
- 12 year warranty
Water Conditioner Features:
- Removes chlorine and volatile organic chemicals
- Doesn’t waste any water
- Self-diagnostic/cleaning service features
- Use as little as 2.5 lbs of salt per regeneration cycle (80% less salt than dial style units)**
Water Conditioner Benefits:
- Softens skin and hair by activating soap/shampoo/detergent so you use up to 55% less**
- Eliminates hard water spots on dishes and prevents scum and scale build up on sinks, tubs, shower tiles etc. resulting in longer life of plumbing fixtures and appliances
- Spend less than $3/year in electricity** and your water heater will consume up to 22% less energy* than with hard water
- Better tasting water
- 20 year warranty
Do you live in a hard water area?
See the list below to determine how hard the water is in your area.
|Water Hardness in Grains: 7+ Grains Considered Hard Water|
|10 Ajax||60 Harrow||5 Peterborough|
|20 Almonte||15 Hanover||10 Pickering|
|8 Amhurstburg||5 Hawkesbury||10 Picton|
|20 Ancaster||30 Hespeler||10 Port Arthur|
|15 Arnprior||30 Ingersoll||10 Port Colborne|
|15 Aurora||8 Iroquois Falls||15 Port Dover|
|12 Azilda||20 Islington||40 Port Elgin|
|15 Barrie||10 Kapuskasing||10 Port Hope|
|15 Beamsville||20 Kemptville||10 Prescott|
|10 Bellville||5 Kenora||20 Preston|
|10 Bracebridge||10 Kingston||5 Renfrew|
|15 Bradford||5 Kirkland Lake||20 Richmond Hill|
|10 Brockville||35 Kitchener||10 St. Catharines|
|10 Burks Falls||20 Lansing||25 St. Mary’s|
|10 Burlington||15 Leamington||15 St. Thomas|
|25 Cambridge||10 Lindsay||10 Sarnia|
|8 Carleton Place||15 Listowel||5 Sault Ste. Marie|
|120 Cayuga||10 London||10 Scarborough|
|15 Chatham||15 Lucan||20 Seaforth|
|10 Cippawa||20 Lucknow||15 Shelburne|
|15 Clifford||15 Meaford||15 Simcoe|
|15 Clinton||10 Merrilton||5 Smiths Falls|
|5 Cobalt||10 Midland||30 Stratford|
|10 Cobourg||15 Milton||20 Strathroy|
|20 Cochrane||10 Mississauga||5 Sturgeon Falls|
|8 Collingwood||20 Mitchell||5 Sudbury|
|5 Copper Cliff||5 Matawa||35 Tavistock|
|10 Cornwall||25 Mount Forest||10 Tecumseh|
|5 Craigment||20 New Liskeard||35 Teeswater|
|20 Delhi||15 Newmarket||10 Thorold|
|10 Deseronto||10 New Toronto||15 Tillsonburg|
|5 Dryden||10 Niagara Falls||5 Timmins|
|20 Dundas||5 North Bay||10 Toronto|
|25 Dunnville||20 North York||10 Trenton|
|35 Elmira||15 Norwick||20 Twin Province|
|35 Essex||10 Oakville||20 Uxbridge|
|10 Etobicoke||10 Orillia||10 Walkerton|
|20 Fonthill||10 Oshawa||10 Wallaceburg|
|25 Galt||5 Ottawa||35 Waterloo|
|10 Gananoque||15 Owen Sound||10 Welland|
|10 Georgetown||20 Paisley||10 Weston|
|25 Goderich||45 Paris||10 Whitby|
|10 Grimsby||15 Parkhill||8 Windsor|
|30 Guelph||5 Parry Sound||15 Woodbridge|
|30 Hagersville||5 Pembroke||25 Woodroffe|
|5 Haileybury||10 Penetanguishene||5 Woodstock|
|10 Hamilton||5 Perth|
Source: Canadian Water Association
For more information about water heater rentals, view the Rental Agreement & Buyout Schedule.
Water Treatment FAQs
If you have concerns or are on low sodium diet, consider using a Reverse Osmosis System after your water softener to treat your drinking/cooking water. Please keep in mind that most people’s daily salt intake comes from table salt, processed foods and soft drinks using salt as an ingredient.
No. Your water must be safe to drink before you condition the water with a softener. If you are concerned about the safety of your drinking water, contact your local health department about getting a bacteria test, or full lab analysis on your water.
With the proper pretreatment and maintenance, the average water softener will not need its resins replaced in its lifetime (20+ years). It is impossible to accurately determine the life of resin since so many factors contribute to the degradation of the resin itself. Proper pretreatment can be as simple as a sediment filter or as complex as a chemical injection system combined with a multimedia bed. This is determined by having your water tested.
This could be due to many different reasons, such as:
- Valve is not regenerating due to a mechanical problem
- Salt may be bridged (become solid) above water that is at the bottom of the brine tank
- The valve could be failing to draw the brine solution out and if you have a float shut off in the brine tank, it would be preventing the brine tank from overflowing (which it would do if the float was not shut off)
- The brine refill control could be clogged, preventing water from refilling the brine tank
Please contact Customer Care at 1 866-887-5567 if your water softener is not functioning properly.
Hard water contains minerals that cause soap to leave a residue. That residue is left behind everywhere the water makes contact (e.g. your hair, your skin, your tub, etc.). With softened water, soap rinses off completely. So what felt “normal” with hard water was actually caused by the friction you felt between your skin and the soapy residue. Your hair, for example, squeaked when you rubbed it when toweling. Remove that residue/friction and it will feel silky because there is no residue left behind. With softened water, you will use less soap/detergent, your hair will have more shine and bounce, your towels will be fluffier and the pores of your skin will not be as clogged with soap.
It depends on how often your system needs to regenerate. The more your softener regenerates, the more salt it will consume. As for the salt level in the brine tank, you can let the salt get down to the point inside the tank where you can see the water just above the salt. When you see water above the salt, it is time to add more. Generally, you will add salt to your brine tank about every 8 weeks.
An average water softener with 1 cu. ft. of resins should use about 6 lbs. per regeneration to achieve an economical 22,000 grain capacity (hardness in grains divided into grains of capacity results in the gallons of water that can be treated before resins are exhausted). It is strongly recommended that you do not put more than 40kg of water softening salt or potassium chloride in the brine tank at a time.
We recommend buying water softening salt for your water softener that is very clean with high purity, around 99.5% salt content. All softeners can also use Potassium Chloride in place of salt. Using impure salt may cause the injectors in the control valve to clog which will require the expense of a technician to have it fixed.