Properties with a Giant brand gas water heater installed may have an Emerson brand gas control that is part of a safety recall program. The recalled products may pose a carbon monoxide leak hazard. Notice of this recall is posted on Health Canada’s website, reference ID RA-76399.
Recall Information
Product:
Certain White-Rodgers Gen II Intellivent natural gas control valves manufactured in 2018 for Giant brand gas water heaters.
Model number:
37H73A-301
Date code:
Between 1821 to 1839
If you have received a Recall Notice from Enercare, follow the instructions below to find out if your water heater is affected.
Step 1: Find the gas control valve on your water heater. This is a black box located on the front of the water heater (see Figure 1A).
Step 2: Locate the model number and data code. A white label on the right side of the gas control valve (see Figure 1B) contains the model number and date code information (see Figure 2).
Final Steps: Please complete the form below with the information required and reference the Site ID found in your recall notice letter. Only if your gas valve is affected by the recall, an Enercare Expert will contact you to schedule an appointment to safely replace it free of charge.
B: Information label
D: Date code
Alternatively, you can call us at 1-855-215-7335 Monday through Friday, 9 am to 7 pm EST to book an appointment.