If you are returning a rental water heater belonging to Enercare, you will need to follow the steps outlined below. Any failure to return the water heater and follow these steps may prevent our ability to process the return and/or terminate a rental water heater contract.

Drop-off process for returning your rental water heater

All Enercare rental water heaters being returned to Enercare drop off locations require the following steps to be taken:

  1. Prior to removal, the Enercare account holder, or a duly authorized agent acting on behalf of the account holder (“Agent”), shall contact Enercare at 1 855-658-5700 to confirm account and tank details necessary for validation and to initiate the return process.  
  2. A fully completed Rental Cancellation Form, signed by the Enercare account holder or Agent, must be submitted at the drop off location. Rental Cancellation Forms are available for pick up at all Enercare drop off locations or online.
  3. The water heater manufacturer’s rating plate must remain attached to the water heater being returned. This rating plate will be removed at the drop off location at the time of return.

Anyone seeking to act as an Agent must provide Enercare with a valid agency appointment signed by the account holder. For further details, please review our notice regarding agency appointments.

Please see the listing of Enercare drop off locations for hours of operation.

NOTE: The termination of any rental water heater contract will be completed in accordance with the terms and conditions of that contract. Please carefully review the terms and conditions of your contract or call Enercare at 1 855-658-5700 if you have any questions.

 

Enercare | Notice Regarding Return of Equipment

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