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How to protect yourself from fraud and safeguard your personal information with Enercare.

At Enercare, we take consumer rights and protection very seriously and we’re committed to helping our customers protect themselves, their homes, and their information.

Here are some essential tips to keep you safe:

Secure Your Personal Information

  • Avoid sharing personal or financial details over the phone or via email unless you initiated the contact and trust the recipient.
  • Create complex passwords for your online accounts, combining letters, numbers, and special characters. Update them regularly.
  • Avoid sending money transfers or gift cards regardless of the caller/email/text is threatening government, police, or legal action towards you.

Be Skeptical of Unsolicited Communication

If at any time, you aren’t sure if the communication is legitimate, please give us a call at 1-800-266-3939.

How can I validate the authenticity of Enercare communications?

  • As part of the migration to direct billing, you can expect:
    • Emails from Enercare to come from [email protected]
    • Text messages/SMS from Enercare to come from shortcode 247365.
    • Links to My Account portal in Enercare’s e-mail communications to you showing as this URL: https://cxselfserveprd.b2clogin.com/
    • Enercare phone numbers listed in our communications as: 1-855-832-9206, 1-855-836-6602 and 1-855-642-8607.
    You can also check out our Protect Yourself page for tips to help keep yourself and your information safe, including how to verify if the communication you receive is legitimate.


Be cautious of emails asking for personal information. Verify the sender’s email address and avoid clicking on suspicious links or downloading attachments.

What to watch for

  • Spelling and grammar errors or weird/vague details. Many fraud documents have typos and are poorly written documents.
  • Generic greetings like “sir” or “madame”.
  • Look to see who it’s from. Emails from Enercare come from a @enercare.ca, @info.enercare.ca, @billing.enercare.ca, @prepaiddigitalsolutions.com or @contractor-email.com addresses.

Text Messages/SMS

Before you click on any links take a moment and look at the message closely.

We send text messages for appointment reminders, maintenance reminders with a link to book an appointment, complete actions in our portal, and transactional texts.  They will come from this number: 247365

If you would like to stop receiving SMS messages from us just text STOP

More information about our text messaging

Phone Calls

If you receive a call, you can verify it’s Enercare by asking the representative to verify information specific to your account. Our customer service representatives will be able to confirm of any rental products you may have with Enercare, protection or maintenance plan information, and contact details, including the email on file (if one has been provided) to assure you that the call is legitimate.

Secure Your Online Transactions

  • Ensure websites are secure and use “https://” in the URL.
  • Look for the padlock or site information icon in the address bar to see if the website is secure.
  • Any website showing that it is not secure should be avoided.

Enercare website addresses are:

  • https://enercare.ca
  • https://corporate.enercare.ca
  • https://myaccount.enercare.ca/
  • https://cxselfserveprd.b2clogin.com/

Social Media

If you choose to engage with us on our social media platforms, make sure to avoid sharing your personal information with us in the chat for everyone to see.  Instead use the direct message function or even better, give us a call.  Every customer’s situation is specific and connecting with us directly should help speed up the request.

Beware of Door-to-Door Sales, Home Renovation Scams and Fraudulent NOSI Registrations

Enercare does not engage in door-to-door sales and will only come to your home if we have a scheduled appointment.

There are some guests you do not want in your home, including aggressive door-to-door salespeople looking to take advantage of a homeowner’s goodwill. These salespeople may try to pressure you into making on-the-spot decisions to enter contracts for home services equipment like furnaces or water heaters or home renovations. These contracts can sometimes be accompanied by exploitative loan agreements and fraudulent Notices of Security Interest (NOSIs) registered on title to your property.

If you’ve invited a contractor or service provider to your home, a little research can help ensure you find the right candidate and protect your home in the process.

Here are some tips for staying safe:

  • Never let an unknown visitor inside your home.
  • Remember that Enercare, government agencies and utility companies never promote door-to-door sale or exchange of water heaters, furnaces, air conditioners and other home services products.
  • Never sign a contract at the door. In Ontario, consumer protection legislation bans unsolicited, door-to-door sales of water heaters, furnaces, air conditioners, water treatment solutions and certain other products and services.
  • If someone comes to your home claiming to represent Enercare, ask them for identification or call us to confirm if someone is scheduled to be at your home.
  • Ensure you’re dealing with a reputable company by confirming they are appropriately licensed and insured.
  • Don’t share personal information, including your gas bill.​

If anyone comes to your door claiming to be associated with Enercare, we encourage you to report them to us as falsely representing our business. You may also contact your local police force or consumer protection office. If you require service or sales from Enercare, our call centre agents are available, 24 hours a day 7 days a week, to schedule an appointment at your convenience.

Our Commitment to Protecting Consumers

Enercare has for years worked with various government ministries and regulatory bodies to develop sensible laws that safeguard consumers’ rights and educate consumers. We support all laws that provide consumers with transparency, safety, and control during the process of buying home services and products, including the ban on unsolicited, door-to-door sales of water heaters, furnaces, air conditioners, water treatment solutions and certain other appliances.

Enercare also commends the Government of Ontario and the Ministry of Public and Business Service Delivery for its recently announced actions to protect homeowners against bad actors and fraudulent NOSI schemes.

Trust Your Instincts

Be cautious and if something feels off, it maybe is. Take the necessary steps to verify the legitimacy of any request for information.

Educate Yourself

  • Keep yourself updated on common fraud schemes and tactics. Awareness is your best defense.
  • If you encounter a potential scam, report it to the appropriate authorities, such as your local consumer protection agency.
  • If you have clearly identified the item as fraud, delete and block it. You can report it to the Canadian Anti-Fraud Centre.

Remember, staying informed and being proactive is the key to protecting yourself from fraud. If you ever feel unsure or suspicious, take the time to verify before sharing any information.

Report Suspicious Activity

If you have clearly identified the item as fraudulent, delete and block it.