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What Does the Enercare AdvantageTM Program Cover?

RentalBuyout
ProtectionYour Enercare AdvantageTM rental gives you peace of mind with free repairs for the life of your unit.** Our trained technicians carry out all their work to the highest standards of quality and timeliness.When you buy your unit, you take on the responsibility of paying for all repairs, parts and labour. 
CostYou pay one predictable, competitive monthly fee for your Enercare AdvantageTM rental.You pay a single lump sum buyout fee and assume ongoing costs of maintenance and repair.
SupportEnercare AdvantageTM  gives you unlimited service calls* and 24/7 access to 700+ certified technicians, with same-day service if you call before 5 p.m.**You may have some coverage under the manufacturer’s warranty, but that will expire at some point with an older unit. Even if a warranty is available, you will still need to find a third-party contractor to carry out servicing and repairs. 

What Could Maintenance and Repairs Cost?

When you buy your water heater outright, a single service call could cost several hundred dollars.

Typical Water Heater Repairs

PartsParts and Labour Costs (Customer-Owned Tank)
Venter Assembly$827.00 + Tax
Gas Valve$526.00 + Tax
Flame Sensor$342.00 + Tax
Thermocouple$183.00 + Tax

Important Operational Information about your Rental Water Heater

In this regard we ask that you note the following

  • Always ensure the area near the water heater or any other natural gas appliance is free of flammable liquids, such as gasoline or paint thinners and other combustible materials.
  • All natural gas appliances require air for proper combustion and ventilation. Never store material around your natural gas water heater, or any other gas appliances. Ensure installations in tight enclosures have sufficient air supply from other areas of the home or directly from the outside.
  • Inspect the area around the water heater on a regular basis for any sign of water leakage. If you identify water leaking from the unit, please call Enercare for service and ensure that your floor drain is unobstructed. It is your responsibility to ensure that the water heater is located in an area with sufficient drainage in the vicinity and that the drainage is open and unrestricted, and we will therefore not be responsible for damage caused if the water heater leaks.
  • Never wrap your Enercare natural gas water heater with an insulating blanket. This could cause severe operational issues for the unit and may result in the production of carbon monoxide.
  • For your safety, if you smell gas, immediately open windows, don’t touch electrical switches, extinguish any open flame and IMMEDIATELY CALL YOUR NATURAL GAS SUPPLIER AND/OR DIAL 9-1-1.
  • Call Enercare for service if you see any sign of carbon/soot or rust on the bottom, sides or top of the water heater.
  • Never try to re-light the pilot on your rental water heater. Call Enercare for service.
  • Confirm the operation of the carbon monoxide detectors in your home by testing it on a regular basis. We recommend that you follow all manufacturer recommendations for testing and/or replacement of the carbon monoxide detectors in your home.
  • Inspect the vent connector (plastic or metal) coming from the top of the unit routing to the outside for cracks, separations or signs of water leakage. Call Enercare immediately for service if any defects are found.

If you own the home or premises in which the rental natural gas water heater is located, but do not reside there, please ensure that this information is brought to the attention of the residents of the home.

Enercare provides service as required on your rental water heater. Service can be scheduled 24 hours a day by calling us.

Thank you for choosing Enercare as your rental water heater provider.

Notice Regarding Agency Appointments

For privacy and security reasons, Enercare will only make changes to an Enercare account based on the consent and direction of the account holder.

Enercare understands there may be situations where an account holder has authorized another person to take certain steps for them, as an agent acting on their behalf.  For that reason, Enercare will accept valid, written agency appointments in any form.

An agency appointment is valid if it includes each of the following items:

  1. Name and signature of the customer/account holder
  2. Name of the agent
  3. Authorization for the agent to act on behalf of the customer/account holder
  4. The purpose of the agent’s authority
  5. The scope of the agent’s authority
  6. The duration of the agency relationship
  7. Confirmation that the customer/account holder is competent to appoint an agent

Once a valid agency appointment has been signed by an account holder, please send a copy of the completed agency appointment to Enercare by any of the following means:

By email: agencyconfirmation@enercare.ca

By fax: 416-649-6965

By mail:  Enercare Home Services, 7400 Birchmount Road, Markham, ON, L3R 5V4, Attention: Agency Confirmation

View a sample agency appointment here.

Notice Regarding Return of Equipment

If you are returning a rental water heater belonging to Enercare, you will need to follow the steps outlined below. Any failure to return the water heater and follow these steps may prevent our ability to process the return and/or terminate a rental water heater contract.

Drop-off process for returning your rental water heater

All Enercare rental water heaters being returned to Enercare drop off locations require the following steps to be taken:

  1. Prior to removal, the Enercare account holder, or a duly authorized agent acting on behalf of the account holder (“Agent”), shall contact Enercare at 1-855-658-5700 to confirm account and tank details necessary for validation and to initiate the return process.  
  2. The water heater manufacturer’s rating plate must remain attached to the water heater being returned. This rating plate will be removed at the drop off location at the time of return.

Anyone seeking to act as an Agent must provide Enercare with a valid agency appointment signed by the account holder. For further details, please review our notice regarding agency appointments.

Please see the listing of Enercare drop off locations for hours of operation.

NOTE: The termination of any rental water heater contract will be completed in accordance with the terms and conditions of that contract. Please carefully review the terms and conditions of your contract or call us if you have any questions.

Current Regulation for Gas Burning Appliances

On August 1, 2007, the Technical Standards & Safety Authority (TSSA) adopted new national code requirements regarding the installation of plastic venting systems for gas burning appliances such as water heaters, boilers and furnaces.

This new regulation mandates that any new or replacement appliance installation must be completed with a venting material which is marked and complies with the new standard ULC S636 piping rather than unmarked PVC, CPVC or ABS piping which had previously been used for many years. This new national code requirement applies to every home in Ontario. Accordingly, if you install new or replacement equipment in your home on or after August 1, 2007, at the time that you do so, you may also need to upgrade your venting.

NOTE: There is no requirement to upgrade venting for existing equipment that was installed before August 1, 2007. Meaning, there is no obligation for you to upgrade your venting if you are not replacing or installing new equipment. However, at the time that you choose to replace or install new equipment, you will need to ensure that venting for the new equipment meets the code requirements at that time. If you have questions regarding the variance process or any other enquiries related to this requirement, visit tssa.org.

Our Service Technicians and Installers will happily answer all your questions about this or you can call for more details.

Water Heater Terms and Conditions and Buyout Schedule

If your water heater was installed:Download PDF
On or after April 1, 2015:Terms and Conditions
Between September 15, 2010 and March 31, 2015:Terms and Conditions
Before September 15, 2010, OR your home was built in 2010:Terms and Conditions
Enercare AdvantageTM/Rental Water Heater Buyout Schedule: 2016 to 2021 installationsBuyout Schedule

2022 Enercare Residential Rental Water Heater Rates

Tank ModelMonthly Rate (plus HST)
EL30/40$15.76
EL60$18.01
CV30$18.76
CV40$21.12
CV50$22.52
CV60$25.82
PV40$31.12
PV50$33.46
PV50HI$36.73
PV60$36.39
PV75$38.75
DV40/50$34.80
PDV40/50$38.68
POLARIS34$59.99
COMBI75$58.04
ENVIRO5076$44.99
ENVIRO50100$54.99
TANKLESS RL75$43.45
TANKLESS RUC80$46.96
Unlisted tanks will be subject to a maximum increase of 6.4% over the 2021 rates. Call us at 1-800-266-3939 for more information about the rental rate applicable to your tank.