billing hero billing hero

Early Bird Offer

Get up to $8,000 in prepaid credit cards when you rent both a new heat pump and furnace

Offer expires June 01, 2025.

CTA IconGet Deal
Proudly Canadian Logo

Experts at home comfort solutions for over 65 years

Questions?

  • Selling Your property: As a seller, you’re responsible for the rental agreement until it’s transferred to the new buyer. To transfer the rental agreement:
    • Inform your real estate lawyer about your Enercare rental equipment.
    • Validate that equipment and rental agreement are listed in the Agreement of Purchase and Sale (APS).
    • Alternatively, arrange for the buyer to complete an Assumption Agreement with the buyer.
    After the sale: Buying a property:
    • Check your APS to determine if there is any rental equipment at the property.
    Moving Out as a Tenant:
    • Submit a move request through our Moves form.
    • Provide details like your move-out date and tenant information.
    • Notify your landlord that we’ll be contacting them to confirm your move-out.
    Moving In as a Tenant:
    • Submit a move request through our Moves form.
    • Share details like your move-in date and tenant information.
    • Let your landlord know that we’ll be in touch to confirm your move-in.
           
  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Your balance will be displayed under the “Total account due” section.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.    
  • If you have a 12-digit Enercare account number:
    1. Log into My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Select “Bills” under “Billing history” section on the left side menu.
    4. Click “View bill”.
    5. You can view your bill directly on the page or click on the “Download a copy” button to download a copy of your bill.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.
  • If you have a 12-digit account number: Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property. If you have a 10-digit account number: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.

    How can our experts help?

    Proud Partner of the Toronto Blue Jays

    Special offers

    Get the equivalent of 12 months free with a new water softener rental

    CTA IconGet Deal

    Offer expires May 31, 2025.

    water-softener

    Get the equivalent of 16 months free on a new tankless water heater rental

    CTA IconGet Deal

    Offer expires May 31, 2025.

    Tankless water heater with ellipses

    With a purchase of a qualifying Protection Plan, get a select Plan of your choice free

    CTA IconGet Deal

    Offer expires September 30, 2025.

    tech outside house

    What Our Customers Think About Us

    4.8
    Average Based on 105000+ Google Reviews

    We had Russ Cunnigham at our home to service our water heater, which was not working. Russ was very knowledgeable and told us straight up what the problem was: we need a new heater. It turned out another department had to get the replacement done. This was on a Friday morning and their computer sys…

    Moji OgundareIn the last week

    Johnny T

    Jason LaversIn the last week

    Keith W. did a fine job.

    Ben HoviusIn the last week

    Anna provided excellent service and was very friendly and skilled.

    Katlyn GlenaIn the last week

    Yamin & his partner did a great job removing our 15 yr old hot water heater and installing the new one. Placed runners from the front door to the basement and cleaned up when done.

    Scott MacKenzieIn the last week

    James Ma

    Soleil BignallIn the last week

    Arvind – he came in today to do our yearly ac maintenance and he was really helpful and kind. Very knowledgeable as well on what he does. Thank you Arvind for an excellent ac maintenance service.

    Zyra Mae SalazarIn the last week

    Rick Kanis cleaned and services my home boiler heating system on the 2nd of May 2025. I’m very familiar with the work that needs to be performed annually on this equipment and can honestly say that Rick’s knowledge and his work deserves a full 5 star rating. He is also very customer focused an…

    Jim LucasIn the last week

    Definitely a 10 / 10 experience! Mitch & Evan did an excellent job removing our old hot water tank & installing a new tankless system. They are truly passionate about their trade, as it shows in their workmanship, very professional! When arriving, they discussed the process, explained in det…

    David PrudhommeIn the last week

    Alex C performed an inspection on our Enercare rental water heater. All of our questions were kindly answered. Alex explained the various components of the water heater to my wife and I. The service call was professional and efficient and Alex was very capable.

    Wegen ChowIn the last week

    Derek was fast and very helpful, great service!

    Steve and Kim KuzmakIn the last week

    Keyrsten was by yesterday to do the annual survey on the furnace. She was here previously to work on our tankless water heater last summer. I am technician as well and she spent quite a bit of time explaining options with me then. When she arrived yesterday I was glad to see her. She is very profess…

    Steve VardyIn the last week

    Why Choose Enercare

    When you choose Enercare, you get expert advice and quality work from one of our friendly, professional and fully licensed technicians along with:

    enercare | leading manufacturers

    Leading manufacturers

    To ensure dependable service, our furnaces, boilers, air conditioners, water heaters, water purification products and more are from leading manufacturers.

    enercare | leading manufacturers

    Best solutions

    You can trust our experts to find a solution best suited for your home and family. Plus, our licensed technicians can install your new system the next day.

    enercare | leading manufacturers

    No surprises

    The price we quote is the price you pay. Every time.

    enercare | leading manufacturers

    Budget friendly

    Our experts will work with you to find a payment, rental or financing option to fit your budget.

    enercare | leading manufacturers

    Proudly Canadian

    Experts at home comfort solutions for over 65 years

    Find your location

    Enter your postal code to find service near you:

    Ask an expert