My Account

Manage your home services all in one convenient place:

 

  • Set up pre-authorized credit or debit payments
  • Opt in to paperless billing
  • View and pay your Enercare bills
  • Book, reschedule or cancel your appointments
  • Let us know if you’re moving

Customers with 10 digit account numbers: Log in via the Enercare Billing Portal to view your bill and manage your billing preferences.

Go to My Account
My Account

Why use My Account?

Easily manage your account

  • Set up pre-authorized credit or debit payments
  • Opt into paperless billing to save a paper bill fee of $1.50
  • View bill and payment history
  • Pay your bills
Clock icon in a red circle

Save time

  • Book, reschedule or cancel service and maintenance appointments*
  • View information about your Enercare products/services*

*Please note My Account shows select rental products/services. Products and/or services not listed are not available for appointment bookings via My Account. See the Supported Products table for details.

Available 24/7

  • Sign in anytime and anywhere
  • Self-serve on your own terms

FAQs

    1. Go to My Account.
    2. On the My Account login page, select “Register now”.
    3. If you have a 12-digit Enercare Account number, select “Use your Enercare account number” to fill in details for registration.
    4. If you have a 10-digit account number, select “Use your customer details you have on file” to validate your information for registration.
    5. Click “Submit”.
    6. You’ll receive an email from [email protected]. Click the “Complete My Registration” button to verify your account.
    7. You’ll be prompted to set up a password and agree to the Terms and Conditions to complete registration.

  • If you encounter the error message “Unable to find your account” after submitting it means the information entered may not match the information we have on file. Please enter your account details exactly as they appear on the communications you’ve received from us. If you’re still having issues, please call 1-855-642-8607 and an agent will be able to help.

  • Verification emails may take up to 5 minutes to arrive in your inbox. Please check your spam, junk or other folders, as the email from [email protected] might have been directed there. If you suspect you might have entered the wrong email, please attempt to re-register. If you’re still having issues, please call 1-855-642-8607 and an agent will be able to help.

  • There are several reasons why this might happen.
    • Only certain products and services are displayed in My Account. Please refer to My Account Supported Products for details.
    • The equipment in your home may not have coverage or it might not be from Enercare.
    A quick call to 1-855-642-8607 can sort these details. We’re here to help.

    1. To reset your password, visit “My Account” and select “Forgot your password?”.
    2. You will land on “User details” page.
    3. Input the email address you used as your My Account username and click “Send Verification Code”. An email from [email protected] will be sent to your inbox.
    4. Once you receive the email, follow the prompts in the email to reset your password.
    If you’re still having issues, please call 1-855-642-8607 and an agent will be happy to help.

  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Click on the “Setup” button in the “Paperless Billing” section from “Billing Preferences” card.
    4. Opt into paperless billing by clicking “Enable Paperless Billing” button.
    Help reduce waste with convenient paperless billing. Get a bill notification emailed to your inbox each month. Plus, save the paper billing fee of $1.50.

    If you have a 10-digit Enercare account number: Log in to Enercare Billing Portal to opt into paperless billing.

  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Click on the “Setup” button in the “Pre-authorized payments” section from “Billing Preferences” card.
    4. Follow the prompts to choose a payment method, agree to the Terms and Conditions, and add your payment details, such as card information or bank account details.
    5. After adding the required details, click the “Submit” button to complete your setup.
    Help reduce waste with convenient paperless billing. Get a bill notification emailed to your inbox each month. Plus, save the paper billing fee of $1.50. If you have a 10-digit Enercare account number: Log in to Enercare Billing Portal to opt into paperless billing.

    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Select the “Make a payment” button under “Total amount due”.
    4. Choose either “Pay now” or “Pay now & enroll in pre-authorized payments” to automatically pay future bills each month.
    5. Follow the prompts to add your payment amount, agree to the Terms and Conditions if you choose to enroll in pre-authorized payments, and your card details.
    6. After adding all required details, click the “Submit” button to complete the transaction.

  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Your balance will be displayed under the “Total account due” section.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.    

  • If you have a 12-digit Enercare account number:
    1. Log into My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the “Billing overview” page.
    3. If the bill is a recent transaction, you can download the bill by clicking the download button in the “Recent transactions” table, otherwise click the “View more history” button above the table to access up to 24 months of billing history.
    4. Click on the icon under the “Download” column to download a copy of your bill.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.

    1. Log into My Account.
    2. Click the “Schedule an appointment” button on the homepage.
    3. Select the product you need service for; use the address selector if you need to book an appointment for a different location.
    4. Choose the issue type and add additional details in the notes section to help the technician prepare for the visit.
    5. Pick a date and time for your appointment, then click the “Review Appointment” button.
    6. Review all details, the call ahead number (update if needed), add in any special instructions, and the appointment policy.
    7. Click the “Confirm appointment” button and respond to the pop up to continue
    8. You’ll see a confirmation screen with your appointment confirmation number and key notes to prepare for the visit.
    9. Your upcoming appointment will appear on the My Account homepage and a confirmation email will be sent.

  • Note: If the technician is en route, you won’t be able to make changes to your appointment online.

    In that case, please call us at 1-833-305-4686 and an agent will assist you.
    1. Log into My Account.
    2. You’ll see your upcoming appointment on the homepage. Click the “View appointment details” button.
    3. Scroll down to the bottom of the page and click the “Reschedule” button.
    4. Choose a new date and time or click “See other dates” to view more options.
    5. Review the updated appointment details and click the “Confirm” button.
    6. You’ll see a confirmation screen with your appointment confirmation number and key notes to prepare for the visit.
    7. Your rescheduled appointment will appear on the My Account homepage and a confirmation email will be sent.

  • Note: If the technician is en route, you won’t be able to make changes to your appointment online. In that case, please call us at 1-833-305-4686, and an agent will assist you.
    1. Log into My Account.
    2. You’ll see your upcoming appointment on the homepage. Click the “View appointment details” button
    3. Scroll down to the bottom of the page and click the “Cancel” button.
    4. You will be automatically returned to the homepage, and you’ll see that your upcoming appointment has been removed.