Enercare Self Serve Options 

Login with one of the options below to easily manage your Enercare account and services.


Enercare My Account (New) 

For Existing Enercare AdvantageTM Rental and Plans Customers

What you can do:

  • Book/cancel/reschedule service and maintenance appointments.
  • View your Protection Plan details, renewal date and monthly price.
mobile app icon

Enercare Mobile App

For Existing Enercare AdvantageTM Rental and Plans Customers

What you can do:

  • Book/cancel/reschedule service and maintenance appointments,
  • Purchase Protection Plans.
  • View your Protection Plan details, renewal date and monthly price all within the app.
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Enercare Billing Portal

For Customers Invoiced Directly by Enercare

What you can do:

  • Register for paperless e-billing and pre-authorized payments.
  • Check your current account balance.
  • Review bills and payment history.
  • Enter and submit your move information.

Enbridge Gas Billing Portal

For Enercare Customers Invoiced by Enbridge Gas

What you can do:

  • Register for paperless e-billing and pre-authorized payments.
  • Check your current account balance.
  • Review bills and payment history.
  • Enter and submit your move information.

FAQs

    • Online: Open the app, click ‘Sign up’ and enter your Enercare account details. You will be asked to verify your name, phone number, address and email to proceed.
    • Call Us: Call 1-877-450-4283 and one of our customer service agents will help with your registration. They’ll send you an email with an ‘easy log in’ button that will open the app and prompt you to set up a password. Once a password is set, you will be logged in and ready to start booking.
    • This occurs when the information entered does not match our internal system information.
    • Please enter your account details exactly as they appear on the communications you’ve received from us.
    • If you’re still having issues, please call our call center and an agent will be able to help simplify your registration .
    • Automated emails can take up to 10-30 minutes to arrive in your inbox.
    • Check your spam and junk folders.
    • If you’re still having issues, call our call center and an agent will verify that the correct email address is on file. They can assist you with your registration
  • The app is free to download from the App Store or Google Play.
  • There are several reasons why this might happen. The equipment in your home may not have coverage or it might not be from Enercare, or your protection plan may be ready for renewal. A quick call to 1-877-450-4283 can sort these details, we’re here to help 24/7.
  • ​​​​​​If you forgot your password or are locked out, press the ‘forgot password’ button in the app to reset the password.