Selling your property: As a seller, you’re responsible for the rental agreement until it’s transferred to the new buyer. To transfer the rental agreement:

• Inform your real estate lawyer about your Enercare rental equipment.
• Validate that equipment and rental agreement are listed in the Agreement of Purchase and Sale (APS).
• Alternatively, arrange for the buyer to complete an Assumption Agreement with the buyer.

After the sale:

• Contact Enercare and share the APS or Assumption Agreement.
• Provide the move out date and new address submitting a move request through My Account

Buying a property:

• Check your APS to determine if there is any rental equipment at the property.

Moving out as a Tenant:

• If you are currently responsible for Enercare billing, submit a move request through My Account 
  • Provide details like your move-out date and tenant information.
  • Notify your landlord that we’ll be contacting them to confirm your move-out.
• If you are not responsible for Enercare billing, no action is required. Your landlord may contact Enercare to remove you as a service contact.

Moving in as a Tenant:

• Your landlord can contact Enercare to add you as a service contact to allow you to book and manage service calls for Enercare rental equipment at the rental property.
• Effective August 24, 2026, Enercare charges for products, plan, and services will be billed to the landlord.
  • After this time, new tenants cannot be set up as the billable customer. Existing tenants will continue their account status until the end of their tenancy.

       

You can transfer your plan at no cost to your new home, as long as it’s inside our service area. Please submit a move request through My Account to advise us of the move, and we will be happy to assist with the transfer. If your new house is outside of our service area, your plan will be cancelled in accordance with the terms and conditions.

Don’t worry – there are no moving, transaction or activation fees with Enercare. If you are moving in:

• • If there is Enercare rental equipment at the home, please submit a Moves form to get started. Once submitted, feel free to call us at 1-855-642-8607 to learn more about your product holdings and the various other services we provide.

If you are moving out:

• • If you have a Enercare rental equipment and are transferring it to the new homeowner, make sure to include the equipment and rental agreement in your APS. Then, submit a move request through My Account once your house is sold so we can transfer the rental account to the new homeowner.
  • You can transfer your maintenance or protection plan to your new home at no cost, as long as it’s inside our service area.

Selling a property/Moving out as a tenant:

• If you have Enercare rental equipment, your last bill will be pro-rated up until the date of your move. If you have a protection and/or maintenance plan the remaining installments of your contract will bill out if you do not transfer the coverage to your new home. Enercare does not charge any transaction or activation fees for moving properties, but there may be charges for the cancellation of your contract(s).

Buying a property/Moving in as a tenant:

• If you have Enercare rental equipment at your new home, your first bill will be pro-rated from your move date until the bill period end date. If you had protection and/or maintenance plans with Enercare at a previous address and got charged a bill out but transferred them to your new home, you can expect a credit equivalent to the bill out amount to be applied to your account.

An Agreement of Purchase and Sale is a written contract between a seller and a buyer for the purchase and sale of a particular property. This agreement includes information of what products and contracts are being transferred between the seller and the buyer – such as Enercare rental equipment. APS Example

For Homeowners: Enercare contracts are transferrable upon the sale of a property. The previous owner may have transferred the rental to you, through an Agreement of Purchase and Sale or an Assumption Agreement. If your Agreement of Purchase and Sale (APS) did not include the rental equipment and you did not sign an Assumption Agreement, please contact us at 1-855-642-8607 and share a copy of your APS.

Submit a move request through the Moves form. Make sure you include your Agreement of Purchase and Sale or signed Assumption Agreement when you submit the request.      

Enercare requires documentation to determine the person responsible for payment of the rental fees for the rental equipment.      

Ask your real estate lawyer for a copy of the agreement.

If your rental agreement is not transferred to the new homeowner, you will be required to buyout the equipment in accordance with the terms of the rental agreement.

If you have Enercare rental equipment and would like to get an inspection, please call us to book an appointment at 1-855-642-8607.

Please speak to your real estate lawyer.

Please speak to your real estate agent or lawyer.

Moving houses can be a busy and stressful time, and we want to help ensure our customers are informed about their obligations during their move. To help with this, Enercare uses an automated system that notifies us whenever a house with Enercare services is listed or sold and automatically sends educational communications to those customers. In some cases, there may be errors. Please disregard if a communication was sent to you in error.

If a tenant moves into the property prior to August 24, 2026, the tenant can still assume the billing responsibility, however landlords are required to set up pre-authorized payments with Enercare.

• Effective August 24, 2026, Enercare charges for products, plan, and services will be billed to the landlord.

After this time, new tenants cannot be set up as the billable customer. Existing tenants will continue their account status until the end of their tenancy.

Your landlord can contact Enercare to add you as a service contact to the Enercare account. To add a tenant as a service contact, the landlord must confirm:

• The tenant’s name and contact information
• That the tenant is allowed to request service
• Any limits the landlord wants to place on the tenant’s access

 

• Request service appointments for equipment covered under the landlord’s Enercare rental agreement.
• Report equipment issues
• Provide access to the home for technicians

Service contacts cannot:

• Change billing information
• Approve chargeable work that is not covered unless the landlord has explicitly pre-approved the service contact’s authority to proceed with such chargeable work
• Cancel or modify any Enercare products/services or plans

We’re making this change to simplify billing and provide a more consistent experience by keeping billing accountability with the property owner. This helps avoid confusion or interruptions when tenants change. Existing tenant billing arrangements will be honoured until the end of their tenancy, but new tenancies will follow the updated approach.