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An Enercare technician stands outside of a home.

How much does a heat pump cost?

Purchase prices in Ontario start around $6,995 for a whole‑home central system. Renting starts at $104.50 / month + HST for central units. Actual cost is influenced by size, efficiency features, and optional extended warranties.

An Enercare technician stands outside of a home.

Do I need to keep my existing furnace as a backup once a heat pump is installed?

Yes, because most heat pump systems can’t keep up once outdoor temperatures plunge well below freezing. Keeping your furnace in place enables an automated switchover to gas heat during cold snaps, protecting comfort while letting the heat pump maximize efficiency during the rest of the year. The blower motor from the furnace is the air…

An Enercare technician stands outside of a home.

How long does a residential heat pump typically last? What regular maintenance is required to keep the warranty valid?

Today’s units commonly last 12–15 years when sized correctly and serviced annually. Annual professional maintenance (coil cleaning, refrigerant‑pressure check, electrical inspection) plus regular homeowner filter changes keep efficiency high and preserve manufacturer warranties. Enercare rental customers get a free preventive visit every year, and repairs covered for the life of the equipment.*

An Enercare technician stands outside of a home.

What is the paper bill fee?

The paper bill fee is $1.50 each month. You can log in or register for My Account to opt into paperless billing to save this monthly fee. Learn how to set up paperless billing in this video. Note: If you have enrolled in paperless billing with your 10-digit Enercare account number through the Enercare Billing…

An Enercare technician stands outside of a home.

Why is there a paper bill fee?

The paper bill fee covers the cost of printing and mailing bills each month. You can switch to paperless billing to save the paper bill fee of $1.50 each month. Learn how to set up paperless billing in this video.

An Enercare technician stands outside of a home.

What happens if my pre-authorized payment is unsuccessful?

If a pre-authorized payment does not go through due to insufficient funds, a $25 NSF (non-sufficient funds) fee may be applied, and your pre-authorized payment enrollment may be cancelled. You’ll also receive an email notification informing you of the payment failure.