September 17, 2024
Where can I get a replacement RO wrench if I no longer have mine?
The wrench needed to replace the filter is a 10-inch reverse osmosis wrench that can be purchased through an online retailer.
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September 17, 2024
What tools will I need to replace the filters?
To remove the first three filters located at the bottom of the unit, you will need the 10-inch wrench that was provided when your unit was installed. You will also need a set of pliers to grip the RO filter and remove it from its casing, and a bowl to place under your unit to…
September 17, 2024
How do I dispose of old filters?
Old filters can be thrown out directly into the garbage.
September 17, 2024
What do I do after I have installed the new filter?
The filter should be flushed with water for approximately 15 minutes to remove any dust that may be lingering within the filter.
September 17, 2024
What should I do if the filter is stuck and won’t come out?
If you are having difficulty replacing the filter, please contact Enercare for assistance at 1-855-514-6485.
August 6, 2024
How do I update my credit card information for pre-authorized payments?
If you need to update your credit card information (card number or expiry date) after you’ve enrolled in pre-authorized payments, you will have to cancel and re-enroll in pre-authorized payments with the updated credit card information. If you have a 12-digit account number: Sign into My Account to delete your current payment method and then…
July 15, 2024
What should I do if I experience leaks after changing the filters?
Double check all points of contact between the unit and filter are secured. If the leaks continue, contact Enercare for assistance at 1-855-514-6485.
July 15, 2024
How do I know which filter goes where?
All filters are clearly labeled for easy identification.
July 15, 2024
Do I need to turn off the water supply before changing the filters?
Yes, ensure to close the water supply valve leading to your RO system.