FAQs

April 30, 2024

Who do I contact if I’m having an issue redeeming my ecobee subscription?

For assistance with redeeming your ecobee subscription, please contact [email protected].

April 23, 2024

Why did I receive a letter/email about the sale of my house?

Moving houses can be a busy and stressful time, and we want to help ensure our customers are informed about their obligations during their move. To help with this, Enercare uses an automated system that notifies us whenever a house with Enercare services is listed or sold and automatically sends educational communications to those customers.…

April 19, 2024

How do I set up my account with Enercare as a new tenant?

Submit a moving request through the Moves Form . Once completed, give your landlord a notice that Enercare will contact them to confirm.  

April 19, 2024

How do I find out what Enercare products or services are at my rental property?

Review your lease agreement to check which services you are obligated to pay for. If you’re not sure whether you are supposed to be paying for the Enercare product or service you are being billed for, discuss with your landlord and/or real estate agent.

April 19, 2024

How do I ensure the communication I receive from Enercare is legitimate?

As part of the migration to direct billing: Emails: You will receive e-mails from Enercare [email protected] Text messages/SMS: You will receive messages from shortcode 247365 My Account: When you go to My Account (myaccount.enercare.ca) via a link from our e-mail communications or QR code in our letter mail, this will direct you to our portal…

April 19, 2024

Why are Enercare emails going to my junk folder?

Please add Enercare to your safe senders list. Emails from Enercare come from @enercare.ca, @e.enercare.ca, @info.enercare.ca, @billing.enercare.ca, @prepaiddigitalsolutions.com or @contractor-email.com addresses.

April 19, 2024

What methods can I use to pay my bill?

There are 4 ways to pay your bill. You can pay your bill or set up pre-authorized payments at myaccount.enercare.ca. Set up Enercare Home Services (12 Digit Acct) as a payee in online banking. Credit card by phone: 1-855-642-8607 Mail a cheque to Enercare Home Services, C/O T46600 P.O. Box 4660, STN, A, Toronto 

April 19, 2024

How do I sign up for pre-authorized credit or debit payments?

If you have a 12-digit Enercare account number: Log in to My Account. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. Select Pre-authorized payments from left side menu or click on the “Set up” button under “Sign up for Pre-authorized payments”. Follow the prompts to add your…

April 19, 2024

How do I opt in to paperless billing?

If you have a 12-digit Enercare account number: Log in to My Account. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. Select Manage Billing Preferences from the left side menu. Opt in to paperless billing by toggling the switch to ON Help reduce waste with convenient paperless…