April 17, 2024
How do I find my account number?
You can find your account number at the top of your bill. You may have a 10-digit account number or a 12-digit account number. See bill sample.
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April 17, 2024
How to understand my first bill charges?
On the first page of your bill, you will see a summary of payments made, adjustments, charges (previous balance and new charges), taxes, and any other associated fees with that bill. A breakdown of new charges/adjustments are shown on the following pages of your bill. The Current Bill Detail section displays the rental equipment you…
March 28, 2024
How do I ensure the communication I receive from Enercare is legitimate?
Please check out our Protect Yourself page for tips to help keep yourself and your information safe, including how to verify if the communication you receive is legitimate.
March 28, 2024
How do I sign up for paperless billing?
When you log in to My Account for the first time, a pop-up will prompt you to sign up for paperless billing. Help reduce waste with convenient paperless billing. Get bills emailed to your inbox each month. Plus, save on a paper invoice fee of $1.50.
March 28, 2024
Will my billing preferences be transferred over from Enbridge Gas?
No, your billing preferences will not be transferred to your Enercare account. Register for My Account to conveniently manage your services and set your preferences, including signing up for paperless billing and pre-authorized payments.
February 14, 2024
Who do I contact if I experience a problem with a device?
For assistance learning more about your ecobee products, please contact the ecobee support center at 1-877-932-6233. For all other HVAC related inquires, please contact our Enercare customer support center at 1-888-604-3885.
February 14, 2024
Who will install the devices in my home?
The ecobee thermostat will be installed by our licensed HVAC installer. Homeowners will be responsible for attaching their SmartSensor door and window sensors on their preferred location for entryway coverage. Homeowners will also be responsible for pairing their SmartSensor temperature sensors to the ecobee thermostat. SmartSensor Setup Guide: https://support.ecobee.com/s/articles/SmartSensors-setup-guide SmartSensor Door & Window Guide: https://support.ecobee.com/s/articles/Installation-and-Setup
February 7, 2024
I don’t recognize Enercare as a service provider and have a billing dispute.
In this case, it’s best to call us at 1-866-836-9854. Our dedicated billing transition team is available Monday through Friday, 8AM to 8PM.
February 7, 2024
I own or manage a commercial property. How will this change impact me?
All customers have been moved to direct billing with Enercare, including commercial customers. Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a…
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