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An Enercare technician stands outside of a home.

How can I pay my bill?

If you have a 12-digit account number here are your options: Sign up for pre-authorized debit/credit or make a one-time payment using My Account In person at any major Canadian financial institution Set up “Enercare Home Services (12 Digit Acct)” as a payee in online banking Pay by phone at 1-855-642-8607 Send a cheque by…

An Enercare technician stands outside of a home.

How to sign up for pre-authorized credit payments?

If you have a 12-digit account number: Sign up for My Account and set up pre-authorized credit payments. If you don’t have a My Account login you can call us at 1-855-642-8607 to enroll by phone. If you have a 10-digit account number Customers with a 10-digit account number are currently unable to enrol in…

An Enercare technician stands outside of a home.

How to sign up for pre-authorized debit payments?

If you have a 12-digit account number on the top of your bill: Please sign up for My Account and set up pre-authorized debit. Or complete and return this form by mail or email to [email protected] If you have a 10-digit account number on the top of your bill:  Please sign up for an Enercare…

An Enercare technician stands outside of a home.

How to make an overdue payment?

If you have a 12-digit account number, here are your options: Sign up for pre-authorized debit/credit or make a one-time payment using My Account In person at any major Canadian financial institution Online Banking to: Enercare Home Services (12 Digit Acct) Pay by phone at 1-855-642-8607 Send a cheque by mail to: Enercare Home Services,…

An Enercare technician stands outside of a home.

Why am I being charged for late fees?

You may be charged a late fee if payment for your bill(s) was not received by the due date.  To avoid late fees, enroll in Pre-authorized Debit or Pre-authorized Credit payments and never miss a due date.          

An Enercare technician stands outside of a home.

What is the paper bill fee?

When we print and send you a paper bill, we will charge you a paper bill fee of $1.50. Go paperless and save on this fee by logging into My Account and updating your billing preferences.

An Enercare technician stands outside of a home.

Why are my charges higher than usual?

The charges on your bill from previous bill(s) could be higher for different reasons: Yearly rate increase (subject to your terms and conditions) If you have newly installed rental equipment, your first bill will be pro-rated and may result in higher than usual charges due to more than one month of service charges being on…

An Enercare technician stands outside of a home.

How do I read the charges on my bill?

In the account summary page of your bill, you will get a quick glimpse of payments made, adjustments, charges (previous balance and new charges), taxes, and any other associated fees with that bill. A breakdown of new charges/adjustments can be seen in the detail page of your bill. Charge details will show the rental equipment…