Water Heater Install FAQs

Tank Water Heaters

If you are changing the location from where your current water heater is to a different location, there may be additional charges for the installation.

Power vented, Tankless or Conventional water heaters require a dedicated electrical outlet that needs to be within 6 feet of where the water heater will be installed. You will be required to have an electrician install a plug before we can install the water heater.

Yes, please have the details on who you are renting from so the Enercare agent can help you with the next steps.

If the natural gas or propane water heater is going to be installed in a bathroom or bedroom you will need to install either a direct vent or electric water heater – the Enercare agent can help you with this change. The Ontario Gas code does not allow for Power Vented or Conventional Vented water heaters to be installed in these situations for the homeowner’s safety.

Check the width of doorways and openings that the installer will need to take the new water heater through if they are not standard. Also, are there any height restrictions where the water heater is being installed? If so, the agent will work with you to figure out the right water heater option for you.

We offer mixing valves which control the temperature of the water going to the taps to help prevent scalding. They are part of the Ontario Building Code which makes them a requirement for new home construction but are optional for older homes. Ask your agent for more details and pricing.

Tankless Water Heaters

Power vented, Tankless or Conventional water heaters require a dedicated electrical outlet that needs to be within 6 feet of where the water heater will be installed. You will be required to have an electrician install a plug before we can install the water heater.

We offer mixing valves which control the temperature of the water going to the taps to help prevent scalding. They are part of the Ontario Building Code which makes them a requirement for new home construction but are optional for older homes. Ask your agent for more details and pricing.

Yes, please have the details on who you are renting from so the Enercare agent can help you with the next steps.

We want to make sure we provide you with the best tankless option for your home and to do that we will need to do an in-home visit to do some calculations specific to your home’s requirements, so you’ll have enough hot water.

During the call with the Enercare Agent may ask you the following:
  • How may showers are there in the home and are there multiple showers in use regularly at the same time?
  • Do you have standard or rain top shower heads? Do you have body spray heads?
  • Where is your existing water heater located? Is it near the exterior wall or in the centre of the basement?
  • Do you have hard water?