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Questions?

  • Selling Your property: As a seller, you’re responsible for the rental agreement until it’s transferred to the new buyer. To transfer the rental agreement:
    • Inform your real estate lawyer about your Enercare rental equipment.
    • Validate that equipment and rental agreement are listed in the Agreement of Purchase and Sale (APS).
    • Alternatively, arrange for the buyer to complete an Assumption Agreement with the buyer.
    After the sale: Buying a property:
    • Check your APS to determine if there is any rental equipment at the property.
    Moving Out as a Tenant:
    • Submit a move request through our Moves form.
    • Provide details like your move-out date and tenant information.
    • Notify your landlord that we’ll be contacting them to confirm your move-out.
    Moving In as a Tenant:
    • Submit a move request through our Moves form.
    • Share details like your move-in date and tenant information.
    • Let your landlord know that we’ll be in touch to confirm your move-in.
           
  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Your balance will be displayed under the “Total account due” section.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.    
  • If you have a 12-digit Enercare account number:
    1. Log into My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Select “Bills” under “Billing history” section on the left side menu.
    4. Click “View bill”.
    5. You can view your bill directly on the page or click on the “Download a copy” button to download a copy of your bill.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.
  • If you have a 12-digit account number: Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property. If you have a 10-digit account number: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.
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    How can our experts help?

    Experts at home comfort solutions for over 65 years

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    Special offers

    Get up to $3,500 in prepaid credit cards when you rent a new heat pump

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    Offer expires March 31, 2026.

    Offer card heat pump with red ellipses

    Get up to $1,000 in prepaid credit cards when you rent a new furnace

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    Offer expires March 31, 2026.

    furnace

    Get $15 off your monthly rental rate + a $300 prepaid credit card on select new Navien Tankless Water Heater with Enercare Advantage

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    Offer expires March 31, 2026.

    Navien tankless water heater

    What Our Customers Think About Us

    4.8
    Average Based on 105000+ Google Reviews

    Mr. CAU & JOSH did a great , organized and professional job setting up the hair handler and all its plumbing and drain pipes. With his way of setting up the plumbing and drain pipes we don’t have any drain pipes on the floor vs the previous work was done unprofessional. Thanks guys , keep up the…

    Joe SamIn the last week

    The service has been impeccable…

    benoit jean fugereIn the last week

    We had out tankless water heater repaired by Curtis, M. The repair was quick and the technician went as far as explaining what was wrong, what caused the issue and how it will be repaired. Curtis was very professional and we had a great conversation during the entire time the repairs were being do…

    Mirko KundacinaIn the last week

    Nicholas T was very friendly and informative. I highly recommend him….

    Brenda DowneyIn the last week

    I had a great experience with Khpelwak Asadullah during my furnace maintenance. He was very professional, knowledgeable, and took the time to explain everything clearly. He made sure the furnace was working safely and efficiently before finishing the job. Thank you…

    DavidIn the last week

    I had a great experience with Khpelwak Asadullah during my furnace maintenance. He was very professional, knowledgeable, and took the time to explain everything clearly. He made sure the furnace was working safely and efficiently before finishing the job. I didn’t have even extra filter which was …

    Shanon moIn the last week

    Excellent service, Oliver is very knowledgeable and provided very good customer service. He went above and beyond by waiting for me to get to the house after being stuck in traffic. Much appreciated!…

    Richard BrownIn the last week

    Kapil B fixed our Water Heater. He was very helpful. Offered us Water softener and treatment options….

    Prabh SranIn the last week

    Upon my request, Enercare technician Ali came to inspect my water heater. Since the unit was 22 years old, he carefully reviewed its condition and explained several upgrade options available to me. He was very knowledgeable, patient, and provided practical advice to help me make an informed decision…

    Mohamad MahdavianIn the last week

    Great service very thorough and clean…

    Julia StelmachIn the last week

    D.D provided excellent service. He is very professional and friendly, and he helped us a lot with our water boiler system. Thanks to him, all the problems were fixed. Thank you, D.D!…

    Joanne LiangIn the last week

    Ricardo was great! Offered to teach me a lot…

    Sean CuthbertsonIn the last week

    Why Choose Enercare

    When you choose Enercare, you get expert advice and quality work from one of our friendly, professional and fully licensed technicians along with:

    enercare | leading manufacturers

    Leading manufacturers

    To ensure dependable service, our furnaces, boilers, air conditioners, water heaters, water purification products and more are from leading manufacturers.

    enercare | leading manufacturers

    Best solutions

    You can trust our experts to find a solution best suited for your home and family. Plus, our licensed technicians can install your new system the next day.

    enercare | leading manufacturers

    No surprises

    The price we quote is the price you pay. Every time.

    enercare | leading manufacturers

    Budget friendly

    Our experts will work with you to find a payment, rental or financing option to fit your budget.

    enercare | leading manufacturers

    Proudly Canadian

    Experts at home comfort solutions for over 65 years

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