How to book your repair
New customers
You don’t need to be an existing Enercare customer to get a repair. Call to speak to one of our customer service representatives to book an appointment.
What to expect when you call:
- Discuss repair options and pricing
- Schedule a convenient appointment
- Get answers to your questions
- Account setup so you can book services online in the future
Existing customers
Use our online booking tool to schedule an appointment if you have/had any products with Enercare.
What to expect when booking online:
- Skip waiting on hold – book in a few clicks
- Easily cancel or reschedule online if needed
- Get an email when a technician is on the way to your home
- Real time appointment availability, the same as if you call into our call centre.
One-time heat pump repair
| Initial visit cost | $99 one-time fee + HST professional inspection and diagnosis by an expert Enercare technician.** |
| Repair cost | Receive a clear, written quote to fix it—no surprises. If you’re ready to go ahead, we can often fix the problem right away. Our trucks are fully stocked. |
| Warranty | 1-year parts & 90-day labour on work completed.*** |
Common heat pump issues we fix in Ontario
- Heat pump not turning on
- Heat pump running constantly or short cycling
- Refrigerant leaks
- Blower motor failure
- Circuit board failure
- Frozen coils
- Heat pump making unusual noises or smells
Our technicians can diagnose your problem quickly and explain it to you clearly, so you know the next steps.
Before you call: Quick heat pump troubleshooting tips
Try these steps to resolve minor heat pump issues:
- Set your thermostat to “Heat” or “Cool” depending on the season
- Check your circuit breakers and ensure the unit has power
- Replace any dirty or clogged air filters
- Open all vents to allow proper airflow throughout your home
- Inspect the unit for signs of water or refrigerant leaks
- Clear away any leaves, dirt, or debris from the outdoor unit
If these steps don’t resolve the issue, our certified HVAC technicians are ready to help.
Popular heat pump brands we repair
We repair every make and model of heat pump, including the following brands:
- American Standard
- Bosch
- Carrier
- Daikin
- Goodman
- Lennox
- Trane
- York
Why choose Enercare for heat pump repairs
When you choose Enercare, you get expert advice you can trust from one of our friendly, certified and professional technicians along with:
A fixed-price quote up front, including all parts and labour — no hidden charges
A 1-year parts and 90-day labour warranty for all repair work completed***
A complete diagnostic and safety check of your equipment
A comprehensive HomeCare Report outlining the health of your heat pump
We can often fix your problem on the same day if you call before 5 p.m.*
With a 4.8 score on Google and 93% 5-star reviews, our customers agree that we work hard to deliver the best service.1
What Our Customers Think About Us
The Enercare service was well done and explained to us by the serviceman….
Patrick BrookerIn the last weekBen did an amazing job and is very experienced…
shi QiuIn the last weekTyler was great and very efficient in diagnosing and replacing substantial components of the water heater. He was also very accommodating of a sleeping baby and worked quietly which allowed the baby to sleep. Much appreciated!…
Cameron McIntyreIn the last weekHad a great experience with the technician Thomas, who came to my home to do maintenance on my heat pump. Found out my unit was turning on but not blowing cold air. Thomas wasted no time in finding what the problem was. Part Had to be ordered, he was back the next day and repaired the unit. Very fri…
GriprightIn the last weekMatthew was very efficient and friendly….
Scott AIn the last weekAndy and Johnny installed a new water heater for us today, June 23rd, 2026. They were quite friendly and professional. They explained fully how to monitor the new unit and answered all our questions. They did a neat job and we were very happy with the service. We highly recommend these guys . Shir…
shaffie MohammedIn the last weekDan helped to identify AC furnace issues and able to increase cooling efficiency. Highly recommend their AMC plans….
Calvin WhiteIn the last week☆☆☆☆☆ Elvis and Amir were excellent. They replaced our water heater in good time. They were caring, respectful and treated our home as if it were their own. They left their work area very clean. Thank you very much. ☆☆☆☆☆…
Barry SnyderIn the last weekThe technician explained thoroughly the results of his findings….
Melina dela CruzIn the last weekVery professional…
Laetitia LunulaIn the last weekJohnny T did the fantastic job but previous 2 personnel from ENERCARE didn’t knew what to do….
Vikram SindhwadIn the last weekVery good customer services I would recommend them…
Kahi AbdalIn the last weekMore about heat pumps
Heat pump repairs locations
Find heat pump repair services in your community
Some areas we serve
- Toronto, ON
- Ottawa, ON
- Oshawa, ON
- North York, ON
- Mississauga, ON
- Barrie, ON
- St. Catharines, ON
- Hamilton, ON
- London, ON
- Oakville, ON
- Belleville, ON
- Kitchener, ON
Find Your Location
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