How to book your repair
New customers
You don’t need to be an existing Enercare customer to get a repair. Call to speak to one of our customer service representatives to book an appointment.
What to expect when you call:
- Discuss repair options and pricing
- Schedule a convenient appointment
- Get answers to your questions
- Account setup so you can book services online in the future
Existing customers
Use our online booking tool to schedule an appointment if you have/had any products with Enercare.
What to expect when booking online:
- Skip waiting on hold – book in a few clicks
- Easily cancel or reschedule online if needed
- Get an email when a technician is on the way to your home
- Real time appointment availability, the same as if you call into our call centre.
One-time heat pump repair
| Initial visit cost | $99 one-time fee + HST professional inspection and diagnosis by an expert Enercare technician.** |
| Repair cost | Receive a clear, written quote to fix it—no surprises. If you’re ready to go ahead, we can often fix the problem right away. Our trucks are fully stocked. |
| Warranty | 1-year parts & 90-day labour on work completed.*** |
Common heat pump issues we fix in Ontario
- Heat pump not turning on
- Heat pump running constantly or short cycling
- Refrigerant leaks
- Blower motor failure
- Circuit board failure
- Frozen coils
- Heat pump making unusual noises or smells
Our technicians can diagnose your problem quickly and explain it to you clearly, so you know the next steps.
Before you call: Quick heat pump troubleshooting tips
Try these steps to resolve minor heat pump issues:
- Set your thermostat to “Heat” or “Cool” depending on the season
- Check your circuit breakers and ensure the unit has power
- Replace any dirty or clogged air filters
- Open all vents to allow proper airflow throughout your home
- Inspect the unit for signs of water or refrigerant leaks
- Clear away any leaves, dirt, or debris from the outdoor unit
If these steps don’t resolve the issue, our certified HVAC technicians are ready to help.
Popular heat pump brands we repair
We repair every make and model of heat pump, including the following brands:
- American Standard
- Bosch
- Carrier
- Daikin
- Goodman
- Lennox
- Trane
- York
Why choose Enercare for heat pump repairs
When you choose Enercare, you get expert advice you can trust from one of our friendly, certified and professional technicians along with:
A fixed-price quote up front, including all parts and labour — no hidden charges
A 1-year parts and 90-day labour warranty for all repair work completed***
A complete diagnostic and safety check of your equipment
A comprehensive HomeCare Report outlining the health of your heat pump
We can often fix your problem on the same day if you call before 5 p.m.*
With a 4.8 score on Google and 93% 5-star reviews, our customers agree that we work hard to deliver the best service.1
What Our Customers Think About Us
The technician knew perfectly what he was doing. I am very satisfied of his work….
Oge BeauvoirIn the last weekJeff and Jamie is the one who installed the tankless. They are excellent worker and they explain everything. 👍👍👍…
Joyce RojasIn the last weekNicholas.T was very attentive and thorough with his work today. Provided exceptional service and provided explanations for everything that he did. Provided advice and tips. He went above and beyond compared to previous service calls. He also advised in preventative maintenance. Great service and I …
Babithiraa PrasennaIn the last weekPrompt and professional service. Very reliable…
Gerry MangaIn the last weekWe were having problems with our old water heater, the water wasn’t getting hot. Miguel came and assessed the problem. He gave us options and recommendations. He was very professional, courteous and helpful. We ended up needing a new water heater. Steve then came with his crew, and they quickly and …
Lisa McCannIn the last weekMohammed wasay. Excellent service….
Kushakumar SelvaratnamIn the last weekLiam, Nathan R and Owen M installed a new AC unit today. Very professional and courteous. Worked tirelessly despite the heat and encountering a few issues to install the wallbrackets securely. Explained everything before they left. Happy to recommend them along with Brendan R who did the quote. Came…
Michelle KenyonIn the last week5 stars to Charles Blaise! He is the definition of a professional. My AC had non-sufficient cooling, and he was able to diagnose and fix the issue in less than 10 mins. So knowledgeable and kind. If i could give 10 stars I would! THANK YOU CHARLES!…
Ashlie SnowIn the last weekAmsal was a great tech!!…
Patti ParIn the last weekSameen S. Was very thorough, methodical, and meticulous. Highly respected for his honesty, knowledge and accountabilty. A pleasure to brainstorm and accept his words of wisdom….
leeIn the last week(Translated by Google) Juan Donoso (Original) Juan donoso…
Mohsin BaigIn the last weekThank you Krysten and Mash for you hands on intervention in getting our AC up and running today!…
Luminita SandorIn the last weekMore about heat pumps
Heat pump repairs locations
Find heat pump repair services in your community
Some areas we serve
- Toronto, ON
- Ottawa, ON
- Oshawa, ON
- North York, ON
- Mississauga, ON
- Barrie, ON
- St. Catharines, ON
- Hamilton, ON
- London, ON
- Oakville, ON
- Belleville, ON
- Kitchener, ON
Find Your Location
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