Frequently asked questions

• Can I get a heat pump if I live in a condo or townhouse?

  Yes — in many cases, homeowners in strata properties may still be able to install a heat pump. Approval requirements vary by building, so the first step is usually understanding what your strata council may need in order to review the request.

• Do your heat pump offers still apply if I live in a strata property?

  They may. If you live in a condo, townhouse, or another strata property, it’s still worth reaching out. Eligibility depends on both the offer terms and whether your strata approve the installation. Because strata approval is required in many BC buildings, the timing and ability to proceed may depend on that review process.

• What kind of information might a strata council ask for?

  Requirements vary, but strata councils commonly ask for details such as:

  • equipment and technical specifications
  • noise information
  • proposed equipment location
  • permit-related information
  • building envelope or penetration details
  • electrical considerations

  Enercare can help provide or explain the types of information typically requested to support a strata application.

• Can Enercare help with the strata approval process?

  We can support your application by providing technical and installation-related information commonly needed for review. That may include product details, noise information, permit requirements, and other common considerations. Approval decisions, however, always rest with the strata council in accordance with its bylaws.

• Do you help with permits?

  Where permits are required, Enercare can help manage local permitting and ensure work is completed in accordance with applicable municipal requirements. Permit needs can vary depending on the municipality and the specifics of the installation.

• What if my strata has never approved cooling before?

  That’s not uncommon. Some strata councils in BC are reviewing these requests for the first time and may ask for additional details before making a decision. Enercare can help provide complete and well-organized information to support a smoother review process.

• What should I do before contacting you?

  If possible, it helps to have basic details about your unit and building, along with any information from your strata council about approval requirements. If you don’t have that yet, you can still reach out and we can help you understand the kinds of questions that may come up.