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Questions?

  • Selling Your property: As a seller, you’re responsible for the rental agreement until it’s transferred to the new buyer. To transfer the rental agreement:
    • Inform your real estate lawyer about your Enercare rental equipment.
    • Validate that equipment and rental agreement are listed in the Agreement of Purchase and Sale (APS).
    • Alternatively, arrange for the buyer to complete an Assumption Agreement with the buyer.
    After the sale: Buying a property:
    • Check your APS to determine if there is any rental equipment at the property.
    Moving Out as a Tenant:
    • Submit a move request through our Moves form.
    • Provide details like your move-out date and tenant information.
    • Notify your landlord that we’ll be contacting them to confirm your move-out.
    Moving In as a Tenant:
    • Submit a move request through our Moves form.
    • Share details like your move-in date and tenant information.
    • Let your landlord know that we’ll be in touch to confirm your move-in.
           
  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Your balance will be displayed under the “Total account due” section.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.    
  • If you have a 12-digit Enercare account number:
    1. Log into My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Select “Bills” under “Billing history” section on the left side menu.
    4. Click “View bill”.
    5. You can view your bill directly on the page or click on the “Download a copy” button to download a copy of your bill.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.
  • If you have a 12-digit account number: Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property. If you have a 10-digit account number: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.
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    How can our experts help?

    Experts at home comfort solutions for over 65 years

    Buy expert-approved products

    Shipped right to your door

    • Furnace filters
    • Fire alarms
    • Carbon monoxide detectors
    • Reverse osmosis filters
    • Leak detectors
    • And more

    Special offers

    Get up to $10,000 in prepaid credit cards when you rent both a new heat pump and furnace*

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    Offer expires February 01, 2026.

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    Get up to a $4,000 prepaid credit card when you rent a new heat pump*

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    Offer expires February 01, 2026.

    Dektop-Offer-2

    Get up to a $1,000 prepaid credit card when you rent a new furnace*

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    Offer expires February 01, 2026.

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    What Our Customers Think About Us

    4.8
    Average Based on 105000+ Google Reviews

    Technician was professional , knowledgeable and conscientious….

    SSIn the last week

    Had a good experience with Josh Wyne, he explained the process fixing the water heater. Really nice e of him to also look at the water heater and give his feedback….

    Abhisekh PatraIn the last week

    Adam, Scott and Nick provided great customer service when installing our hot water tank. They were friendly, knowledgeable and kept their work space very tidy !…

    Rachael BroughIn the last week

    (Translated by Google) Martial Sakoue did a good job, listened well and answered all my questions. (Original) Martial sakoue a fait un bon travail, bonne écoute et répond à toutes mes questions….

    Nadine FleurantinIn the last week

    Technician Zahed was very thorough, polite and professional.He explained the issues and gave me advice on precautionary measures for the future in maintaining the filter and replacing it….

    tasneem204In the last week

    Justin Hillier looked after our annual furnace. Justin went above and beyond, helping with our tankless water heater set up. I appreciate that he took the time to discuss the unknown for me :)…

    Beth SmithIn the last week

    Gary Singh…

    Tarik IbrahimIn the last week

    Meer The technician very knowledgeable on the equipment he was servicing. He explained in detail what he examined and the results. Very conscientious in leaving the area clean and putting on his “booties” when coming in and out of the house….

    Don DamianiIn the last week

    Curtis came to check my furnace because it was leaking from the bottom, and he was amazing. Super professional and really patient—he explained what was causing the leak and what he was doing to fix it. He got everything repaired really fast, and even labeled the humidifier settings for me so it’…

    Bessie ZhangIn the last week

    The level of client support is very high and assuring for a homeowner. From start to finish, their techs were informative, efficient and supportive during our furnace swap. The installers were really special, high quality work, materials and ensuring every aspect was complete appropriately….

    J DIn the last week

    The technician Adel was professional and thorough in his inspection. Explained everything to me and was very courteous and helpful. Put my mind at ease. Wonderful service….

    Twish LindsayIn the last week

    Shawn.G…

    Rachel ChangIn the last week

    Why Choose Enercare

    When you choose Enercare, you get expert advice and quality work from one of our friendly, professional and fully licensed technicians along with:

    enercare | leading manufacturers

    Leading manufacturers

    To ensure dependable service, our furnaces, boilers, air conditioners, water heaters, water purification products and more are from leading manufacturers.

    enercare | leading manufacturers

    Best solutions

    You can trust our experts to find a solution best suited for your home and family. Plus, our licensed technicians can install your new system the next day.

    enercare | leading manufacturers

    No surprises

    The price we quote is the price you pay. Every time.

    enercare | leading manufacturers

    Budget friendly

    Our experts will work with you to find a payment, rental or financing option to fit your budget.

    enercare | leading manufacturers

    Proudly Canadian

    Experts at home comfort solutions for over 65 years

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