Q: My heat pump is running but no air is coming out. What's wrong?

This often points to a failed blower motor in the furnace. Since the motor is responsible for circulating air, a replacement is usually required.

Question 1

Why is my heat pump not heating or cooling properly?

Accepted Answer

This could be due to low refrigerant levels, a dirty air filter or a malfunctioning thermostat. Start by checking your filter and thermostat settings. If those are fine, contact a technician for further inspection.

Question 2

What does it mean if there's ice on my heat hump?

Accepted Answer

A light frost is normal, especially in winter. But a thick layer of ice could indicate a refrigerant issue or airflow problem—often caused by a dirty air filter or potentially a low refrigerant.

Question 3

My heat pump is running but no air is coming out. What's wrong?

Accepted Answer

This often points to a failed blower motor in the furnace. Since the motor is responsible for circulating air, a replacement is usually required.

Question 4

How do I know if my heat pump's circuit board has failed?

Accepted Answer

If your system won’t turn on or respond at all, a failed circuit board could be the cause. Power surges or wear and tear are common reasons. A technician can test and replace the board.

Question 5

When should I call a professional for help?

Accepted Answer

If basic troubleshooting like changing filters or thermostat batteries doesn’t resolve the issue—or if the unit is making strange noises or not operating—it's best to call an Enercare technician.

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