Masthead image
 
Enercare AdvantageTM for Tankless Water Heaters

Let us work together to help you find the best solution for your home

First, help us locate/setup your account by entering your phone number below (optional).

Get an Enercare Prepaid Mastercard® for up to $600 when you trade-in your old water heater and rent a new one*

Overview

How much can you expect to save on water heating costs by going tankless? Can your existing gas lines accommodate a tankless system? Are you living in a hard water area?

There are significant differences in how tankless water heaters work compared to conventional storage type water heaters. With the Enercare Advantage program, we make answering these questions easier. First, we’ll set up a consultation with one of Enercare’s Energy Management Consultants to determine if a tankless water heater is the right fit for your home’s needs.

Our Energy Management Consultants will perform a comprehensive evaluation of your home and its water systems, answer any questions you may have, and make sure you are aware of what to expect from the investment you are making in a tankless water heater.

What the Enercare Advantage Program Offers

As a customer of the Enercare Advantage program for water heaters, you'll enjoy:

  • Free installation* – the installer will drain the existing water heater as part of the installation of the new tank, regardless if it is customer-owned or rented from another company
  • Unlimited service calls by one of 700 highly-trained, licensed technicians
  • Competitive monthly rental rates
  • Reliable, 24/7 customer service
  • Free parts and labour coverage for repairs or replacements*
  • The ability to transfer your Enercare Advantage program agreement to the next owner should you sell your home
Did you know?

You could be eligible to receive discounts on your home insurance for having a rental water heater in your home. Contact your home insurance provider to inquire.

By switching over to an eco-friendly water heater, you may be eligible to receive government and/or utility provider rebates! See the list below to see if you’re eligible:

  • Natural Resources Canada
  • Ontario Ministry of Energy
  • Enbridge Gas

Below are some additional facts to help you weigh out your options when considering a new water heater.

Benefits of the Enercare AdvantageTM for Water Heaters Considerations if Buying a Water Heater
Free venting and installation*: receive the luxury of a high-quality appliance without initial cash outlay that includes on-demand (free of charge) service. Installation/venting upgrade fees: oftentimes you will need to source your own licensed technician to install your new tank and pay more for additional venting if required.
Competitive monthly rates. Initial cost of unit: large down payment/full payment required.
Quality work: we offer 700 highly-trained, licensed technicians. Uncertainty of quality work.
Protection: parts and labour coverage for repairs.* Parts and labour costs: are you prepared to pay hundreds of dollars in parts and labour costs when a breakdown happens?
Reliable service. Diagnostic charges: what happens when something goes wrong? How much will you pay just to get someone to your home? How soon can they arrive?
Can be transferred to the next owner should you sell your home.
Stability: we are one of the largest water heater providers in Canada.
Support: we're here 24/7 ready to take your call.
Flexibility for growing/changing family needs: the tank that was once right for you may not be the best choice any longer. We'll happily provide a new/different tank if necessary.

We value and respect your time.

With more than 700 licensed technicians performing over 600,000 maintenance and service calls every year, we're experienced and know how to get the job right the first time to ensure your family's comfort.

We are committed to providing competitive monthly rates and consistent and reliable service.

Enercare | Wall-Mounted Tankless Water Heater Rental

Understanding Tankless

How much can you expect to save on water heating costs by going tankless? Can your existing gas lines accommodate a tankless system? Are you living in a hard water area?

There are significant differences in how tankless water heaters work compared to conventional storage type water heaters. To fully understand how tankless systems work and if your home can accommodate one, set up a consultation with one of Enercare’s Energy Management Consultants.

Our Energy Management Consultants will check to see if a tankless water heater will work in your home, answer any questions you may have, and make sure you are aware of what to expect from the investment you are making in a tankless water heater.

Did you know?

You could be eligible to receive discounts on your home insurance for having a rental water heater in your home. Contact your home insurance provider to inquire.

By switching over to an eco-friendly water heater, you may be eligible to receive government and/or utility provider rebates! See the list below to see if you’re eligible:

Below are some additional facts to help you weigh out your options when considering a new water heater.

Benefits of Renting a Water Heater Considerations if Buying a Water Heater

Free venting and installation*: receive the luxury of a high-quality appliance without initial cash outlay that includes on-demand (free of charge) service.

Installation/venting upgrade fees: oftentimes you will need to source your own licensed technician to install your new tank and pay more for additional venting if required.

Competitive monthly rates.

Initial cost of unit: large down payment/full payment required.

Quality work: we offer 700 highly-trained, licensed technicians.

Uncertainty of quality work.

Protection: parts and labour coverage for repairs.*

Parts and labour costs: are you prepared to pay hundreds of dollars in parts and labour costs when a breakdown happens?

Reliable service.

Diagnostic charges: what happens when something goes wrong? How much will you pay just to get someone to your home? How soon can they arrive?

Can be transferred to the next owner should you sell your home.

 

Stability: we are one of the largest water heater providers in Canada.

 

Support: we're here 24/7 ready to take your call.

 

Flexibility for growing/changing family needs: the tank that was once right for you may not be the best choice any longer. We'll happily provide a new/different tank if necessary.

 

Benefits of Renting

When renting your water heater you won’t need to worry about additional costs. These costs can add up quickly, including:

  • Installation fees – a licensed technician is required to install your new water heater.

  • Diagnostic charges – what happens when something goes wrong? How much will you pay just to get someone to your home? How soon can they arrive?

  • Parts and labour costs – are you prepared to pay parts and labour costs when a breakdown happens?

We value and respect your time. Have you considered that renting your water heater is:

  • Worry-free. If you have no hot water and call before 5:00 PM we will be there as soon as the same day.***
  • Convenient. We will book an appointment when you want it and call before we arrive.
  • Stress-free. Don’t spend time searching for a reputable contractor who might not have the knowledge or parts for your water heater.
  • Hassle-free. What do you do when your warranty ends? With a rental water heater it’s like having a never-ending warranty.

With a rental water heater – you can enjoy peace of mind.

  • You’re fully covered for any repairs or a full replacement
  • There are no parts or labour exclusions
  • You know exactly who to call for diagnosis and repairs

With a new rental water heater, you'll enjoy:

  • FREE installation*
  • QUALITY work – 700 highly-trained, licensed technicians
  • COMPETITIVE monthly rental rates
  • RELIABLE service
  • UNLIMITED service calls
  • PROTECTION – Parts and labour coverage for repairs*
  • STABILITY – One of the largest home services providers in Canada
  • SUPPORT – We're here 24/7 ready to take your call
  • TRANSFERABLE – To the next owner should you sell your home

We are committed to providing competitive rental rates and consistent and reliable service.

With over 700 certified technicians performing over 600,000 maintenance and service calls every year, we’re experienced and know what needs to get done to ensure your family’s comfort.

Water Heating 101

Do you know how old your water heater is? Here's how to check:1

  1. Locate the rating plate (sticker) on your tank.
  2. The rating plate will have listed:

           a. The model number of the tank

           b. The serial number of the tank

           c. The date the tank was manufactured

Note: if the date is a series of numbers and letters, you may have to visit the manufacturers' website guide.

Although the average useful life expectancy of a water heater is approximately 16 years, some tanks can last longer and others can last less. Below are some warning signs to look out for:

  1. Rusty water coming from the water heater/piping
  2. Rumbling or odd sounds coming from the water heater
  3. Water leakage around the tank

There are many different types of water heaters. See our guide below to know which is right for your home:

Conventional Vents (CV) Starting from $15.99/month:

  • Are installed mostly in homes built previous to 2000 (and usually have a built in chimney) making them one of the more commonly used water heaters in Ontario.
  • Keep a reservoir of hot water available at all times so that when you turn on the tap, it's ready to use.
  • Require an exit drain near the base of tank (usually in basement).
  • Are good for high volume hot water applications.
  • Can be fueled by either natural gas or propane gas.

Power Vents (PV) Starting from $26.49/month:

  • Are installed mostly in homes built after 1995, homes with no chimney or homes that have converted from another water heating source making them one of the more commonly used water heaters in Ontario.
  • Blower motor is attached to the tank and pushes exhaust gas outside the home via the side wall.
  • Usually provide long venting lengths.
  • Can be fueled by either natural gas or propane gas.

Direct Vents (DV) Starting from $29.64/month:

  • Are used where there is insufficient combustible air/where air is unsuitable for combustion (ie. bedroom or bathroom installations).

Power Direct Vents (PDV) Starting from $32.93/month:

  • Are similar to DV but instead use a two-pipe system for venting.

Electric Water Heaters Starting from $13.49/month:

  • Use heating coils instead of natural gas to provide hot water for home.

Tankless Water Heaters Starting from $40.99/month:

  • Do not contain storage tanks and fit compactly on a wall mount.
  • Heat up on demand and deliver an endless supply of hot water by regulating water flow.
  • Use less energy than conventional units, making them more efficient and environmentally friendly.

Condensing Water Heaters Starting from $43.75/month:

  • Are similar to conventional units in that they both burn gas, exhaust flues and store hot water in an insulated tank.
  • Exhaust gas and condensate exits through outlet at bottom of tank.
  • Use less energy than conventional units because of how heat is transferred to water making them more efficient and environmentally friendly.

Water Heater FAQs

What is hard water?

Hard water has high mineral content. Hard water minerals primarily consist of positively charged calcium (Ca2+), and magnesium (Mg2+) metal ions, and sometimes other dissolved compounds such as bicarbonates and sulfates.

How does hard water affect your home/water heater?

In many places across Ontario, ground water comes into contact with sufficient concentrations of calcium and magnesium. The harder the water, the more problems homeowners will encounter in terms of scale buildup in their pipes, regular and tankless water heaters, and dishwashers. Scale buildup can make water heater and dishwasher units less energy efficient while shortening the life of equipment and clogging your faucets and taps. Hard water can also cause water spotting while lessening the effectiveness of soap and detergent. Producing soft water from hard water involves a process called ion exchange.

How can I best maintain my water heater?

Install a water softener into your home. The resin or mineral inside the brine tank is specially designed to remove the “hard” particles of lime and calcium, by a simple ion exchange process. This will help to prevent sediment and scale build up in your water heater keeping it in the best shape possible.

How does a water softener work?

A concentrated solution of sodium/salt (brine tank) is flushed through beads, also called resin. The resin beads inside the softener tank have a different or opposite electrical charge than the dissolved particles of the incoming water. Because of this electrical charge difference, the dissolved particles suspended in your water will cling to the resin beads on contact, thereby ridding the water of these particles, causing the water exiting the unit to be “soft”. The resin has a limit on the amount of hardness particles it can hold, which is why there are many different sizes of softeners and also why regeneration or brining is required.

Need more details? Read the fine print.

* Offer ends October 31, 2019. Cannot be combined with any other offer and is only available to new customers who enter into a new rental water heater contract with Enercare Home and Commercial Services Limited Partnership (“Enercare”). We reserve the right to change or cancel this offer at any time without prior notice. Certain terms and conditions apply. Residential customers will receive a $300 Prepaid Mastercard for a new installation of all natural gas water heater models and a $100 Prepaid Mastercard for a new installation of all electric water heater models. Additionally, residential customers will receive a Prepaid Mastercard for up to $300 as reimbursement for account closure charges incurred when customers leave their current rental water heater supplier. Account closure charges may vary based on the terms and conditions of the supplier’s contract. Terms and conditions apply, call for details. Card is issued in connection with a loyalty, award or promotion program. This card is issued by Peoples Trust Company pursuant to a licence by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Card valid for up to 6 months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see MyPrepaidCenter.com/site/Mastercard-univ-can. Please allow 4-6 weeks for delivery of the Prepaid Mastercard once the water heater is installed.

***Available to Enercare's Heating/Cooling protection plan customers, rental water heater customers and/or rental HVAC customers whose equipment is not operational (for example – no heat, no cooling or no hot water). On average, Enercare attends to furnace/boiler, central air conditioner, or water heater non-operational calls 90% of the time the same day. Subject to exclusions in accordance with the terms and conditions of the applicable protection plan or rental agreement.

1 http://www.rheem.com/products/tank_water_heaters/serial_numbers 

2 http://www.nrcan.gc.ca/energy/products/categories/water-heaters/13735

Get a free quote on your tankless water heater rental

Request a phone call to schedule a free in-home visit from one of our Energy Management Consultants and get a free quote.​

Once you’ve completed this form an Enercare representative will contact you within 5 business days.

If you require an immediate response related to adding new products, needing a repair or scheduling / changing an appointment please call Enercare’s Customer Service at 1-855-255-5458.

All fields are required unless marked optional

Why Enercare?

At Enercare, we pride ourselves on providing you with outstanding service.

Best Advice

From our call centre agents to our service technicians, we're committed to providing the best advice to ensure your home comfort.

Red Carpet Treatment

We treat your home as our own by using booties or a red carpet to ensure that dirt and debris aren't tracked throughout your house!

Same Day Service

When our customers call us by 5:00 PM with no heating, cooling or hot water, we'll be there as fast as the same day, on average, 90% of the time!

Air Conditioning Maintenance

Is your equipment running safely and efficiently?
Learn more

3-in-1 Protection and Maintenance

All your heating, cooling and plumbing needs covered in one plan.
Learn more

Our Same Day Service

We'll be there for you as fast as same day.
Learn more
Picture of children playing