Important billing change
Between April and October of this year, Enercare customers will receive an email, SMS, and/or letter mail about migrating from their Enbridge Gas bill to direct billing by Enercare. Email communications will come from [email protected], SMS from short code 247365. 1-855-832-9206 is a direct line to our Billing team that will support you through this transition. We will contact you once it’s time to make the change. If you’d like to validate the authenticity of our communications, click here to learn more.
Plan customer? Book your appointment now.
I have an Enercare Plan
I do not have an Enercare Plan
and want to buy a plan or you require a repair or maintenance.
The Power of a Plan
Pays for itself
Our plans offer unlimited annual breakdown coverage* — and can often pay for themselves in a single visit.
Unlimited
service calls*
When you’re on a plan, you can call as often as you need to and never pay more, even after hours or on weekends.
Broad coverage
We cover major parts and labour costs* for items that most commonly need service or repair, with work done only by fully licensed technicians, electricians and plumbers.
Easy booking with our app
Enercare plan members jump to the front of the line with our Enercare mobile app: just indicate your plan type and issue, choose a timeslot, and the app lets you know when a technician is on the way.
Same-day service
When you need service and call before 5:00 PM, we’ll be there as quickly as the same day. †
Plans Terms and Conditions
Cancel Plan Information
Signing up for an Enercare Protection Plan gives you 12 months of coverage. Before the end of the contract term, you should receive a renewal package from us. If you have questions and would like to discuss the plans you have currently or cancel your plan please call us at 1-844-736-5468.
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