It’s vital you choose a partner that will be there and has the resources to get you up and running again. Our 700+ technicians are skilled in repairing HVAC equipment of all kinds and our trucks are equipped with the parts necessary for many common repairs, meaning your business will be up and running quickly.

Whether your air conditioner fails in the middle of a heatwave, or your heating breaks down right at the beginning of your busy season, you can rely on Enercare to provide you with a competitive rate and quick response time. From retail to food service to commercial business, we will handle your emergency so that you can get back to doing what you do best, focusing on your customers and taking care of business.

Call 1 855-321-1508 to receive priority service for commercial customers and if needed, book an emergency service call. Our specialized team can also assist you with commercial equipment rentals, and the purchase of a protection plan to safeguard you from the unexpected costs of repairs.

In case of a power outage or gas leak, contact your local utility company or call 9-1-1 immediately.


Emergency response

Enercare’s Customer Care Centre is available 24/7 to help in the event of an emergency. We are committed to working with you to make sure that any problem is resolved as quickly as possible.

Smell gas?

If you detect even a small amount of natural gas, don't stay - get away. Your safety is key.

Then, only when you're safe, contact your natural gas provider or local emergency services.

Enbridge Gas Distribution Inc.: 1 866-763-5427
Union Gas Utility: 1 877-969-0999
Kingston Utilities: 613-546-1181
Kitchener Utilities: 519-741-2541

If you smell gas, remember:

  • Don't turn electrical switches, appliances or computers on or off
  • Don't use your telephone or cell phone at that location - call your gas provider from a safe distance
  • Don't start vehicles or motors
  • Don't use a lighter or matches
  • Don't smoke

Service Disconnected due to Non-Payment

If your electricity service has been disconnected due to non-payment of your Enercare metered services account, Enercare must receive full payment of the electricity and electricity-related charges in arrears, together with the disconnection and reconnection fees.

Please note that additional fees apply for after hour reconnection requests.

While the electricity is off, take care when using alternative lighting, cooking and heating equipment. Review our safety tips and take precautions to make sure everyone stays safe.