Standing by to Support You

Get helpful information about your bill, your account or one of our home services.

What would you like to know?

Enercare

Billing

  • How do sign up for pre-authorized billing?
  • How do I make an online payment?
  • Why can’t I create/login to my account online?
  • I don’t understand my bill
  • There’s a problem with my bill
  • There’s a mistake on my bill
  • I want to dispute a charge

Enercare AdvantageTM

Water Heaters

  • What does the Enercare AdvantageTM program cover?
  • What are the terms and conditions for my water heater?
  • I have no hot water, what should I do?
  • My water heater is leaking, what should I do?
  • My water heater needs repair, what should I do?

Enercare AdvantageTM

HVAC

  • What does the Enercare AdvantageTM program cover?
  • What are the terms and conditions for furnaces, boiler and/or air conditioner?
  • I have a problem with my furnace/boiler, what should I do?
  • I have a problem with my air conditioner, what should I do?
  • How do I schedule a maintenance call?

Plans

  • What do the Enercare Plans cover?
  • What are the Plans terms and conditions?
  • How do I book an appointment as a plan customer?

Moving

  • Moving and want to update your Enercare account?
  • Moved into a home with an Enercare water heater or HVAC equipment?

Property Managers

  • Do you manage detached or semi-detached homes with condominium fees?

Emergency Contact Information

Natural Gas Smell: To ensure your safety, you will need to leave the premises immediately and call 911 and advise of your gas emergency (e.g. smell of gas, etc.). They will send the appropriate emergency response unit to your home to investigate the issue. Once they have attended your home, please call us and arrange for a service call on any affected appliances.

Carbon Monoxide: If your carbon monoxide detector is alarming, leave the premises immediately and call 911. Advise them that your carbon monoxide detector is alarming. They will send the appropriate emergency response unit to your home to investigate the issue. Once they have attended your home, please call us and arrange for a service call on any affected appliances.

A carbon monoxide leak may cause symptoms such as headache and/or nausea.

Electricity:  In case of a downed power line or other power emergency, call 9-1-1.

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