Standing by to Support You

Get helpful information about your bill, your account or one of our home services.

What would you like to know?

Enercare

Billing

  • How do sign up for pre-authorized billing?
  • How do I make an online payment?
  • Why can’t I create/login to my account online?
  • I don’t understand my bill
  • There’s a problem with my bill
  • There’s a mistake on my bill
  • I want to dispute a charge

Enercare AdvantageTM

Water Heaters

  • What does the Enercare AdvantageTM program cover?
  • What are the terms and conditions for my water heater?
  • I have no hot water, what should I do?
  • My water heater is leaking, what should I do?
  • My water heater needs repair, what should I do?

Enercare AdvantageTM

HVAC

  • What does the Enercare AdvantageTM program cover?
  • What are the terms and conditions for furnaces, boiler and/or air conditioner?
  • I have a problem with my furnace/boiler, what should I do?
  • I have a problem with my air conditioner, what should I do?
  • How do I schedule a maintenance call?

Plans

  • What do the Enercare Plans cover?
  • What are the Plans terms and conditions?
  • How do I book an appointment as a plan customer?

Moving

  • Moving and want to update your Enercare account?
  • Moved into a home with an Enercare water heater or HVAC equipment?

Property Managers

  • Do you manage detached or semi-detached homes with condominium fees?

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