On the first page of your bill, you will see a summary of payments made, adjustments, charges (previous balance and new charges), taxes, and any other associated fees with that bill. A breakdown of new charges/adjustments are shown on the following pages of your bill. The Current Bill Detail section displays the rental equipment you have with Enercare, any plans on the account, the service periods they were billed for, along with their monthly rates, and subtotals. Adjustment details will display any adjustments made on your account (credits or charges).

If you have a 12-digit Enercare account number:

1. Log into My Account.
2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
3. Select “Bills” under “Billing history” section on the left side menu.
4. Click “View bill”.
5. You can view your bill directly on the page or click on the “Download a copy” button to download a copy of your bill.

Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.

If you have a 12-digit account number here are your options:

• Sign up for pre-authorized debit/credit or make a one-time payment using My Account
• In person at any major Canadian financial institution
• Set up “Enercare Home Services (12 Digit Acct)” as a payee in online banking
• Pay by phone at 1-855-642-8607
• Send a cheque by mail to: Enercare Home Services, C/O T46600, PO Box 4660 STN A, Toronto, ON M5W 0N7.

If you have a 10-digit account number here are your options:

• Sign up for pre-authorized debit using our Enercare Billing Portal
• In person at any major Canadian financial institution
• Set up “Enercare Home Services” as a payee in online banking
• Make a one-time payment by calling: 1-833-743-5019
• Send a cheque by mail to: Enercare Home Services, PO Box 9925 STN A, Toronto, Ontario M5W 2J2

     

If you have a 12-digit account number:

• Log into My Account to view your billing information

OR Call Us at 1-855-642-8607 and select the option for Billing.

If you have a 10-digit account number:

• Log into our Enercare Billing Portal to update your billing information.

OR Call Us at 1-855-642-8607 and select the option for Billing

If you have a 12-digit account number:

• Sign up for My Account and set up pre-authorized credit payments.
• If you don’t have a My Account login you can call us at 1-855-642-8607 to enroll by phone.

If you have a 10-digit account number

• Customers with a 10-digit account number are currently unable to enrol in pre-authorized credit payments. You can call us at 1-833-743-5019 to make a one-time credit card payment or visit our Enercare Billing Portal if you would like to enrol for pre-authorized debit.

If you have a 12-digit account number on the top of your bill:

• Please sign up for My Account and set up pre-authorized debit.
• Or complete and return this form by mail or email to [email protected]

If you have a 10-digit account number on the top of your bill: 

• Please sign up for an Enercare Billing Portal account and set up pre-authorized debit.
• Or complete and return this form by mail or email to [email protected]

If you are a property manager:

• Please complete the PAP form  and return it to [email protected].

Call us at 1-855-642-8607 and an agent will be able to assist you.

Register for My Account to opt in to paperless billing to get bill notifications delivered directly to your inbox and avoid the paper billing fee of $1.50. If you have accessibility needs or are unable to access paperless bills, please contact us at 1-855-642-8607.

Enercare utilizes Stripe for payment processing so you may see Stripe referenced on your banking or credit card statement for this transaction.