Understanding my bill

On the first page of your bill, you will see a summary of payments made, adjustments, charges (previous balance and new charges), taxes, and any other associated fees with that bill. A breakdown of new charges/adjustments are shown on the following pages of your bill. The Current Bill Detail section displays the rental equipment you have with Enercare, any plans on the account, the service periods they were billed for, along with their monthly rates, and subtotals. Adjustment details will display any adjustments made on your account (credits or charges).

You can find your account number at the top of your bill. You may have a 10-digit account number or a 12-digit account number.  See bill sample.

• If you have a 12-digit account number:Log into My Account.
• Click on the ‘Billing’ menu icon.
• Click on the ‘Bills’ menu item located under your ‘Billing history.’

If you have a 10-digit account number:

• Log into your Enercare Billing Portal to view your bills

Please review our accounts billing page to understand how to read through your bill and learn about the payment options we accept.

You can expect your first bill 15 to 45 days from the date your rental equipment was installed or the date you enrolled in your protection plan. If you received a promotional offer for free rental months, you will receive your first bill shortly after the promotional offer has ended.

Sorry, we are unable to change your bill cycle or due date.

Register for or log in to My Account to view your balance and previous invoices. You can also call us at 1-855-642-8607 to hear your current account balance by entering the telephone number and street address associated with your account, then selecting the option for “Billing”.  Alternatively, you can speak to an agent to assist you. For customers who receive a paper bill, your balance will be shown on the first page of your invoice. The balance shown may differ from your actual balance if there are pending adjustments outside of the invoice period. Please feel free to register for My Account or call us to hear your live balance.

When you log in to My Account for the first time, a one-time pop-up will prompt you to sign up for paperless billing. Help reduce waste with convenient paperless billing. Get bills emailed to your inbox each month. Plus, save on a paper invoice fee of $1.25.

You can also sign up for paperless billing in the “Manage billing preferences” of My Account.

   

If you received credits from Enercare before your billing was transferred to Enercare’s direct billing, these credits have been added to your Enbridge Gas bill.

Due to privacy concerns, the payment information you provided directly to Enbridge Gas is not transferable to your Enercare account.  See “How to enroll on pre-authorized payment FAQ” for more details.

You should not expect any changes to your monthly charges due to this billing transition.

To keep your billing as consistent as possible during this transition, we have aligned as closely as possible to the Enbridge billing dates.  Please refer to the details section of your Enercare bill that shows the service period. If this date range is not 30 days, you may have received prorated charges.  We can assure you that going forward you will be billed consistently for a monthly period on upcoming Enercare bills.

Please call us at 1-855-642-8607 and choose the Billing option to speak with a member of our team.    

If you currently have Enercare products billing on different Enbridge Gas accounts for your properties, these accounts may be migrating at different times between April and October 2024. We can assure you that all of your accounts will be migrated by October 2024.

Please call us at 1-855-642-8607 to add authorized contacts to your account.

While on deferral, you would not have received any Enercare charges for your rental equipment on deferral during this time from Enbridge Gas. For the remainder of your deferral term, you can expect to see a charge and a corresponding discount amount on your monthly Enercare bills.

Due to timing differences in billing dates between Enbridge Gas and Enercare, you will receive one month of pro-rated discount at the end of the deferral term.