Enercare is Moving to Direct Billing in 2024
Important Information for Enercare Customers Billed Through Enbridge Gas
Thank you for putting your trust in us for managing your home comfort needs. We take pride in being Ontario’s trusted home services provider for over 60 years and will be introducing changes to give you the benefit of having one point of contact for all your Enercare service and billing needs.
Direct Billing Starts in 2024
Starting in 2024, customers who pay for their Enercare services through the Enbridge Gas bill will be moving to direct billing with us. This means that you will receive a monthly bill from Enercare for Enercare services and payment will be payable to Enercare instead of Enbridge Gas. With this change, you’ll benefit from one point of contact for all your Enercare service and billing needs.
For customers who are already billed through an Enercare bill statement, you will not be impacted by this billing change and can expect to receive the same great service you’ve come to expect.
Stay in the Loop About This Billing Change
This webpage answers general questions about the billing change. When the right time comes, we will be emailing customers with more details. If you don’t already have an email on file with us, we recommend calling us at 1-866-836-9854 to provide your updated contact information.
Frequently Asked Questions
- Your current Enercare services are billed through the Enbridge Gas bill, under the ‘Charges from Other Companies’ section. After moving to direct billing with Enercare, you will receive a monthly bill from us instead of Enbridge Gas for your Enercare services. This means your charges will be payable directly to Enercare through our standard payment options. The new Enercare bill will be issued to the same billing contact as your current Enbridge Gas bill.
- We will begin moving customers to direct billing in early 2024 and customers impacted will receive communications from us with enough time in advance to ensure a smooth transition. If you have not received communications from us, continue to pay your Enercare charges through Enbridge Gas, as you do today.
- We are working closely with Enbridge Gas to ensure a smooth billing transition. There’s nothing you need to do right now for this billing change; however, we will be communicating to customers through email with more details when the right time comes. If you don’t already have an email on file with us, we recommend updating your contact information by calling us at 1-866-836-9854.
- Past charges that have been billed through Enbridge Gas will remain payable to Enbridge Gas and any collection activity should be discussed with them. After the transition date of your account, new monthly charges for your Enercare services will be billed through Enercare and will be payable to Enercare.
- In this case, it’s best to give us a call at 1-866-836-9854. Our dedicated Billing Transition Team is available Mondays to Fridays from 8AM to 8PM.
- When the time comes for you to move, you’ll need to follow the existing move-out process to transfer or cancel your Enercare AdvantageTM or Enercare Smarter Advantage services. If you have a Protection Plan with us, the Plan will move with you, subject to the Plan terms and conditions. Learn more about the move-out process here.
Information for Commercial Account Holders
- All customers will be moved to direct billing with Enercare, including commercial customers. After your billing transition date, your Enercare services that are billed through the Enbridge Gas bill, under the ‘Charges from Other Companies’ section, will be charged through an Enercare bill instead. The new Enercare bill will be issued to the same billing contact as your Enbridge Gas bill. These charges will be payable to Enercare with our standard payment options.
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