As part of the migration to direct billing:

• • Emails: You will receive emails from Enercare [email protected].
  • My Account: When you access My Account (myaccount.enercare.ca) via a link from our e-mail communications or by scanning the QR code in our letter mail, you’ll be directed to our secure online portal. The link will automatically update to reflect our secure page. Here’s a visual of the page for your reference:

• • Getting in touch: To help serve you better during the billing transition, you can contact the phone number listed in our communications: 1-855-483-9646.

You can also check out our Protect Yourself page for tips to help keep yourself and your information safe, including how to verify if the communication you receive is legitimate.

Please add Enercare to your safe senders list. Emails from Enercare come from @enercare.ca, @e.enercare.ca, @info.enercare.ca, @billing.enercare.ca, @prepaiddigitalsolutions.com or @contractor-email.com addresses.

Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a monthly bill from us instead of Enbridge Gas for your Enercare charges. This means your charges will be payable directly to Enercare through our standard payment options.

Past charges that have been billed through Enbridge Gas will remain payable to Enbridge Gas, and any collection activity should be handled with them. After your account’s billing change takes effect, new monthly charges for your Enercare services will be billed through, and payable to, Enercare.

In this case, it’s best to call us at 1-866-836-9854. Our dedicated billing transition team is available Monday through Friday, 8AM to 8PM.

If you have a 12-digit account number: Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property. If you have a 10-digit account number: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.

If you have a 12-digit Enercare account number:

1. Log in to My Account.
2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
3. Select Manage Billing Preferences from the left side menu.
4. Opt in to paperless billing by toggling the switch to ON

Help reduce waste with convenient paperless billing. Get a bill notification emailed to your inbox each month. Plus, save the paper billing fee of $1.50.

If you have a 10-digit Enercare account number: Log in to Enercare Billing Portal to opt into paperless billing.

If you have a 12-digit Enercare account number:

1. Log in to My Account.
2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
3. Select Pre-authorized payments from left side menu or click on the “Set up” button under “Sign up for Pre-authorized payments”.
4. Follow the prompts to add your payment details, such as credit card information or bank account details and agree to the Terms and Conditions.
5. After adding your payment method, click the Submit button to finish your enrollment.

If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.

There are 4 ways to pay your bill.

1. You can pay your bill or set up pre-authorized payments at myaccount.enercare.ca.
2. Set up Enercare Home Services (12 Digit Acct) as a payee in online banking.
3. Credit card by phone: 1-855-642-8607
4. Mail a cheque to Enercare Home Services, C/O T46600 P.O. Box 4660, STN, A, Toronto

All customers have been moved to direct billing with Enercare, including commercial customers.

Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a monthly bill from us instead of Enbridge Gas for your Enercare charges. This means your charges will be payable directly to Enercare through our standard payment options.

All customers have been moved to direct billing with Enercare, including property management account holders and residents.

Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a monthly bill from us instead of Enbridge Gas for your Enercare charges. This means your charges will be payable directly to Enercare through our standard payment options.