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24-7 Customer Service

Enercare 24/7 Customer Service


Enercare Customer Service is open 24 hours a day, 7 days a week. If you have any questions or are experiencing problems with your water heater, furnace, or air conditioner please contact Enercare Customer Service at 1-855-255-5458.

In case of power outage or gas leak, please contact your local utility or call 9-1-1 immediately.


Enercare | Customer Care Contact Us

Electricity, Water, Thermal & Gas Billing

Electricity, Water, Thermal and Gas Metered Services:

1 866-449-4423

Regular hours of operation 8:00 AM – 6:00 PM, EST – Monday to Friday

Email: connections.care@enercare.ca

Mail - Bill Payments

Enercare Connections Inc. T46115

Payment Centre

PO Box 46115 Station A

Toronto ON, M5W 4K9

Mail & Fax - Non Bill Payments

Enercare Connections Inc.

Customer Care Centre

PO Box 4638 Station A

Toronto ON, M5W 5C7


Fax: 1 416-649-1969

Business & Commercial Clients

Commercial HVAC and Water Heating

Sales and Customer Service:  1 855-255-5458

Email: commercialservices@enercare.ca

Mailing Address

Enercare Commercial Services

30 High Meadow Place

Toronto ON, M9L 2Z5

Sub-metering Services for Condominiums and Apartments

Sales: 1 877-513-5133

Email: metersales@enercare.ca

Mailing Address

Enercare Connections

8133 Warden Avenue, 6th floor

Markham, ON, L6G 1B3

Media Contact

Media Contact

Phone: 905-943-6260

Email: media.relations@enercare.ca

Address: 7400 Birchmount Rd, Markham ON, L3R 5V4 Canada

Send us a Message

If you require an immediate response, call Enercare Customer Service at 1 855-255-5458

Once you’ve completed this form an Enercare representative will contact you within 5 business days.

If you require an immediate response related to adding new products, needing a repair or scheduling / changing an appointment please call Enercare’s Customer Service at 1-855-255-5458.

All fields are required unless marked optional



In case of a downed power line or other power emergency, contact your local utility.

Please visit the IESO web site for a full listing of power utilities. If your utility is not on the list contact 9-1-1.

Natural Gas

In case of a gas leak or other gas emergency, contact your local utility. If your utility is not listed below contact 9-1-1.

Enbridge   1-866-763-5427

Union Gas  1-877-969-0999