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Home Services Customer Care

Contact Us

Home Services for single family homes call: 1 855-255-5458

Metered Services for condos or apartments call: 1 866-449-4423

24-7 Customer Service

Water Heater, Furnace and Air Conditioner:

Customer Service and Sales: 1 855-255-5458 (Open 24 hours a day)

Electricity, Water, Thermal and Gas Metered Services:

Service: 1 866-449-4423

Regular hours are 8:00 AM – 6:00 PM, EST Monday to Friday

Emergency service available 24/7

In case of power outage or gas leak, please contact your local utility or call 9-1-1 immediately.

 

Enercare | Customer Care Contact Us

Electricity, Water, Thermal & Gas Billing

Customer Service: 1 866-449-4423

Regular hours of operation 8:00 AM – 6:00 PM, EST – Monday to Friday

Email: connections.care@enercare.ca

Mail - Bill Payments

Enercare Connections Inc. T46115

Payment Centre

PO Box 46115 Station A

Toronto ON, M5W 4K9

Mail & Fax - Non Bill Payments

Enercare Connections Inc.

Customer Care Centre

PO Box 4638 Station A

Toronto ON, M5W 5C7

 

Fax: 1 416-649-1969

Business & Commercial Clients

Commercial HVAC and Water Heating

Sales and Customer Service:  1 855-255-5458

Email: commercialservices@enercare.ca

Mailing Address

Enercare Commercial Services

30 High Meadow Place

Toronto ON, M9L 2Z5

Sub-metering Services for Condominiums and Apartments

Sales: 1 877-513-5133

Email: metersales@enercare.ca

Mailing Address

Enercare Connections

8133 Warden Avenue, 6th floor

Markham, ON, L6G 1B3

Media Contact

Phone: 905-943-6260

Email: media.relations@enercare.ca

Address: 7400 Birchmount Rd, Markham ON, L3R 5V4 Canada

Customer Rating of 4.3 based on 1943 Google reviews

Send us a message

Please note that due to the high volume of emails, it may take us at least 48 hours to respond. 

If you require an immediate response:

  • Home Services customers call 1 855-255-5458
  • Metered Services customers call 1 866-449-4423

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EMERGENCY CONTACT INFO

Electricity

In case of a downed power line or other power emergency, contact your local utility.

Please visit the IESO web site for a full listing of power utilities. If your utility is not on the list contact 9-1-1.

Natural Gas

In case of a gas leak or other gas emergency, contact your local utility. If your utility is not listed below contact 9-1-1.

Enbridge   1-866-763-5427

Union Gas  1-877-969-0999