Overview

Option one: diagnosis / quote

For $991 a licensed plumber will come to your home, figure out the problem, and tell you exactly what needs to be done to fix it. We will:

  • Diagnose the problem
  • Provide a written no surprises quote for parts and labour to fix the problem
  • Give you the best advice to make an informed decision

The price we quote is the price you’ll pay.

Many customers in your situation choose our Flat Rate Repair and Protect option, since we’ll fix today’s problem and new problems that come up later.

Option two: flat rate repair and protect

Fix your plumbing now for one flat rate and avoid the fear and uncertainty of who to call or what future problems will cost with our Flat Rate Repair and Protect Plan.

For a one-time cost of $99 plus a monthly rate of $17.99*, we’ll send a licensed plumber to diagnose and repair your equipment now, and include ongoing parts and labour coverage on all future breakdowns covered by the plan.

Here’s how it works, we make it easy for you.

For today’s repair:

  • Diagnosis and repair of your equipment by a licensed plumber
  • At no additional expense, we’ll cover repairs up to $5002

Free yourself from unexpected costs and worries. Additional benefits of this plan include:2

  • Unlimited number of service calls
  • Diagnosis and repair of your equipment by a fully-licensed plumber
  • Avoid out of pocket expenses - parts and labour covered
  • Support Centre - call 24 hours a day

Inclusions

What’s included with flat rate repair and protect

  • Moving parts within the toilet tank, to fix issues such as a toilet that won’t flush or keeps running
  • Primer line to the laundry tub, which can leak or become blocked. It also prevents sewer odour from coming back into the laundry tub
  • Mixing valves, which affect the hot and cold water flow from the hot water tank and can leak
  • Humidifier valves, which affect the water flow to the humidifier and humidity levels and can leak
  • Sink, toilet, and shower blockages
  • Diagnosis of below grade waste drain or below grade rainwater drain blockages
  • Hot and cold water pipes downstream of your main incoming valve
  • Piping to humidifiers and fridges
  • Primerline to laundry tub
  • Outside hose bibs
  • Stop and waste valves

Please refer to Plan Terms and Conditions (PDF) for a detailed list of repairs covered by the Plan.

Exclusions

What’s not included with flat rate repair and protect

Please refer to Plan Terms and Conditions (PDF) for a detailed list of repairs that are not covered by the Plan.

Customer Reviews

Enter postal code to switch to reviews for your local team:

3,511 Google Reviews
Thomas & Reno are excellent! Very prompt and thorough. Took the time to repair and clean my boiler. was very pleasant to deal with. Highly recommend! ...
Jose Carreiro
In the last week
Charles and Ben were fantastic
angie savic
In the last week
I dealt with a rep named Charles MacEachen. He was highly professional and informative in regards to my purchase, and the company has been able to ans...
bigman20062006
In the last week
Charles provided exceptional service and exemplified dedication and compassion to his customers. It was truly a pleasent experience meeting Charles an...
Matt Green
In the last week
I called Enercare because my heating system broke down, they sent a technician right away and within 1 hour he was at my house. Listened to the proble...
A L
In the last week
Thomas and Reno cleaned our furnace, did an amazing job. Very professional and excellent service.
Flora Carreiro
In the last week
Excellent service by Reno
Sandro Loschiavo
In the last week
Amazing service as usual. Sabrena was the best.
Joe
In the last week
Reno is the best! Great service and knowledgeable service - friendly and professional.
Michael Hickey
In the last week
Shawn has been servicing my boiler every year for a few years and has always done an great job and provides good advice. Thank you Shawn!
Sotiria Kiosses
In the last week

Repair FAQs

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