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Our commitment to protecting consumer rights

Home Services Customer Care

Door-to-Door Sales

Enercare is committed to ensuring consumers are properly informed when responding to door-to-door sales. To help promote consumer protection, Enercare has strongly encouraged the development of sensible laws that safeguard consumers’ rights.

Enercare does not go door-to-door and will only show up at your home in response to your request.

There are some guests you do not want in your home, including aggressive door-to-door furnace, water heater and other home services salespeople looking to take advantage of a homeowner’s goodwill. These salespeople may try to pressure you into making on-the-spot decisions and can be evasive in answering questions about why they have come or who they represent. Often these salespeople pose as “inspectors” who claim they need to “check” your equipment.

Here are some tips for staying safe:

  • Never let an unknown visitor inside your home, even if they seem friendly. Aggressive salespeople often take advantage of homeowners’ politeness.
  • Always check ID to verify a salesperson’s identity and the company they work for.
  • Always read all contractual documents carefully and ask to keep a copy for yourself. If the salesperson refuses, this may be a sign of trouble.
  • Never share your personal information with anyone—keep bills, bank statements and SIN numbers away from prying eyes.
  • Call your current service provider to confirm if someone is scheduled to be at your home. Salespeople who show up unannounced likely will not be from your existing provider and may be pushy in trying to convince you otherwise.
  • If a salesperson is making you feel uncomfortable, politely ask him or her to leave. If the person refuses or insists on entering your home, call the police. 

 

Enercare, government agencies and utilities never promote the sale or exchange of water heaters, furnaces or other home services products at your door.

Enercare has for years worked with various government ministries and regulatory bodies, including the Ministry of Government and Consumer Services, to develop laws and educate consumers. Enercare supports all laws that provide consumers with transparency, safety and control during the process of buying home services and products. Enercare believes that the ban on certain door-to-door sales proposed by municipalities across Ontario will raise the standard our industry should be held to; these changes are good for Ontario consumers and good for our industry.

Protecting consumer rights

The Consumer Protection Act (Ontario) is on your side and was amended to increase protection for water heater sales. Consumers now have a 20-day cooling off period after signing a water heater contract with a door-to-door salesperson, and companies are required to wait until those 20 days have passed before installing a new water heater. However, Enercare does not believe the current legislation goes far enough to adequately protect Ontario consumers from unscrupulous salespeople. Enercare has heard from its customers and is aware of those who continue to flout the law. Enercare strongly supports the current efforts to more effectively strengthen consumer protection from door-to-door sales in the home services industry.

“We continue to see aggressive door-to-door salespeople who sometimes misrepresent who they work for or make false claims about their service,” says John Macdonald, President and CEO of Enercare Inc. “We remind consumers to be aware of the risks and stay vigilant when salespeople knock on their doors.”

If anyone comes to your door claiming to be associated with Enercare, we encourage you to report them to us at 1 855-255-5458 as falsely representing our business. You may also contact your local police force or the Consumer Protection Branch. If you require service or sales from Enercare, our call centre agents are available, 24 hours a day 7 days a week, to schedule an appointment at your convenience.

For your benefit, below are links to press releases and news articles on this very important issue.