Important billing change
Between April and October of this year, Enercare customers will receive an email, SMS, and/or letter mail about migrating from their Enbridge Gas bill to direct billing by Enercare. Email communications will come from [email protected], SMS from short code 247365. Please call 1-855-832-9206 if you need support through this transition. We will contact you once it’s time to make the change. If you’d like to validate the authenticity of our communications, click here to learn more.
Have Enercare AdvantageTM equipment that needs a repair? Book your appointment now.
To order replacement filters for your Enercare rental water treatment products, please call 1-855-642-8607
Frequently Asked Questions for Reverse Osmosis (RO) Systems
- As part of our Enercare Advantage™ rental program, filters are provided in accordance with the following schedule:
- Every Year: Pre-filter/First Carbon Filter
- Every 3 Years: Second Carbon Filter/RO Membrane
- Every 9 Years: Polishing Filter
- Our RO systems filter out:
- Chlorine
- Arsenic
- Barium
- Copper
- Fluoride
- Lead
- Asbestos
- Total Dissolved Solids (TDS)
- Microplastics
- Pharmaceuticals
- Bacteria/Viruses
- You can easily change the filters yourself. Instructions are included with the filters.
- Yes, ensure to close the water supply valve leading to your RO system.
- All filters are clearly labeled for easy identification.
- If leaks occur, close the water valve to your RO system and the valve on top of the storage tank. Contact Enercare to schedule a service technician visit by giving us a call at 1800-266-3939.
What does the Enercare AdvantageTM program cover?
| Rental | Buyout | |
|---|---|---|
| Protection | Your Enercare Advantage™ rental gives you peace of mind with free maintenance and repairs for the life of your unit.** Our trained technicians carry out all their work to the highest standards of quality and timeliness. | When you buy your unit, you take on the responsibility of paying for all repairs, parts and labour. |
| Cost | You pay one predictable, competitive monthly fee for your Enercare Advantage™ rental. | You pay a single lump sum buyout fee and assume ongoing costs of maintenance and repair. |
| Support | 24/7 support centre to help you book a service call no matter what time it is. | You may have some coverage under the manufacturer’s warranty, but that will expire at some point with an older unit. Even if a warranty is available, you will still need to find a third-party contractor to carry out servicing and repairs. |
2024 Enercare Residential Rental Water Treatment Rates
| Model | Monthly Rate (plus HST) | Monthly Combo Rate (plus HST) |
|---|---|---|
| 5-Stage RO | $28.20 | $19.84 |
| Iron Filter | $34.45 | N/A |
| Tannin Filter | $35.51 | N/A |
| UV Filter | N/A | N/A |
| Water Softener 34k | $28.89 | N/A |
| Water Softener 44k | $31.12 | N/A |
| Water Softener 60k | $32.38 | N/A |
| Water Softener with Dechlorinater 32k | $32.22 | $22.97 |
| Water Softener with Dechlorinater 42k | $33.33 | $22.97 |
| Whole House Filter | $31.12 | $24.02 |
| Tankless RO | $32.28 | $26.11 |
| Ultrafiltration | $19.99 | $15.99 |
Unlisted models will be subject to a maximum increase of 4.50% over the 2023 rates. Call us at 1-800-266-3939 for more information about the rental rate applicable to your model.
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