Enercare AdvantageTM Water Softener,
Water Filtration and Reverse Osmosis
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Changing your reverse osmosis filters regularly is vital to keeping your water filtration system working well and your water clean. Not replacing the filters will reduce the effectiveness of the filter and lower the quality of the water.
- Enercare rental customers will receive new filters shipped to them annually.
- If you have purchased your equipment from Enercare, you can order replacement filters by calling 1-855-642-8607.
- Any equipment purchased or rented from Enercare should only use filters from Enercare. All our filters are top quality and from a Canadian company.
You can easily change the filters yourself. Instructions are included with the filters, but we’ve also listed some additional information below:
5-Stage Reverse Osmosis System
The 5-stage reverse osmosis system removes harmful bacteria, chemicals, and metals using a 5-stage process.
| 5-Stage Filters | Replace |
| Pre-Filter | Every Year |
| Carbon Block Filter #1 | Every Year |
| Carbon Block Filter #2 | Every Three Years |
| Reverse Osmosis Membrane | Every Three Years |
| Polishing Filter | Every Nine Years |
Frequently Asked Questions for 5-Stage Reverse Osmosis (RO) Systems
- Our RO systems filter out:
- Chlorine
- Arsenic
- Barium
- Copper
- Fluoride
- Lead
- Asbestos
- Total Dissolved Solids (TDS)
- Microplastics
- Pharmaceuticals
- Bacteria/Viruses
- As part of our Enercare Advantage™ rental program, filters are provided in accordance with the following schedule:
- Every Year: Pre-filter/First Carbon Filter
- Every 3 Years: Second Carbon Filter/RO Membrane
- Every 9 Years: Polishing Filter
- You can easily change the filters yourself. Instructions are included with the filters.
- Yes, ensure to close the water supply valve leading to your RO system.
- To remove the first three filters located at the bottom of the unit, you will need the 10-inch wrench that was provided when your unit was installed. You will also need a set of pliers to grip the RO filter and remove it from its casing, and a bowl to place under your unit to catch any water that may still leak out when changing the filters.
- The wrench needed to replace the filter is a 10-inch reverse osmosis wrench that can be purchased through an online retailer.
- All filters are clearly labeled for easy identification.
- If you are having difficulty replacing the filter, please contact Enercare for assistance at 1-855-642-8607.
- The filter should be flushed with water for approximately 15 minutes to remove any dust that may be lingering within the filter.
- Double check all points of contact between the unit and filter are secured. If the leaks continue, contact Enercare for assistance at 1-855-642-8607.
- Old filters can be thrown out directly into the garbage.
Tankless Reverse Osmosis System
The tankless reverse osmosis system provides instant clean, purified water without needing a storage tank.
| Tankless Filters v1 | Replace |
| Pre-Filter | Every Year |
| Carbon Filter | Every Year |
| Reverse Osmosis Membrane | Every Three Years |
| Tankless Filters v2 | Replace |
| Pre-Filter | Every Year |
| Reverse Osmosis Membrane | Every Three Years |
Frequently Asked Questions for Tankless Reverse Osmosis Filter Replacement
- Reverse Osmosis Filter – reduces total dissolved solids, chemicals, and heavy metals.
- Pre-Filter – reduces dirt, sand, and other suspended solids.
- There are two versions of the tankless RO system, and you can use the below images to distinguish between the two. Otherwise, the unit can be identified by where the filters are accessed. If the filters are accessed through the top of the unit, then it is the v1 model. If the filters are accessed through the front panel, then the tankless system is the v2 model,
Tankless reverse osmosis system V1 
Tankless reverse osmosis system V2 - The tankless RO system comes with the option of switching out the pre-filter with an alkaline filter to provide alkaline water (water with a pH between 8-9). This comes at an additional cost and should be replaced annually. These can be ordered by calling us at 1-855-642-8607.
- For the tankless RO system, no tools are required to replace the filters.
- Each filter will have both an Enercare sticker indicating which filter it is, as well as the name of the filter on the twist handle. From there, simply identify which is the identical filter in the unit and replace the filter.
- Yes, ensure to close the water supply valve leading to your RO system.
- The metal cover uses magnets to hold it in place and should require minimal effort to remove. If the cover is stuck and cannot be easily removed contact an Enercare specialist at 1-855-642-8607 to help diagnose why the cover may be stuck.
- If you are having difficulty replacing the filter, please contact Enercare for assistance at 1-855-642-8607.
- The filter should be flushed with water for approximately 15 minutes to remove any dust that may be lingering within the filter.
- Double check all points of contact between the unit and filter are secured. If the leaks continue, contact Enercare for assistance at 1-855-642-8607.
- Old filters can be thrown out directly into the garbage.
Ultrafiltration System
The ultrafiltration system reduces impurities such as dirt, debris, chlorine, and pesticides to instantly provide you with clean drinking water.†
| Ultrafiltration Filters | Replace |
| Pre-Filter | Every Year |
| Carbon Filter | Every Year |
| Hollow Fibre Membrane | Every Three Years |
Frequently Asked Questions for Ultrafiltration Filter Replacement
- Pre-Filter – reduces sand, dirt, grit, suspended matter, and turbidity.
- Carbon Filter – reduces bad taste and odour, chlorine.
- Hollow Fibre Membrane – reduces bacteria, viruses, organic matter, residual chlorine, pesticides, and odours.
- The ultrafiltration system does not require any tools to replace the filters.
- All filters are clearly labeled for easy identification.
- Yes, ensure to close the water supply valve leading to your RO system.
- If you are having difficulty replacing the filter, please contact Enercare for assistance at 1-855-642-8607.
- The filter should be flushed with water for approximately 15 minutes to remove any dust that may be lingering within the filter.
- Double check all points of contact between the unit and filter are secured. If the leaks continue, contact Enercare for assistance at 1-855-642-8607.
- Old filters can be thrown out directly into the garbage.
What does the Enercare AdvantageTM program cover?
| Rental | Purchase | |
|---|---|---|
| Protection | Your Enercare Advantage™ rental gives you peace of mind with free repairs for the life of your unit.** Our trained technicians carry out all their work to the highest standards of quality and timeliness. | When you buy your unit, you take on the responsibility of paying for all repairs, parts, and labour. |
| Cost | You pay one predictable, competitive monthly fee for your Enercare Advantage™ rental. | You pay a single lump sum buyout fee and assume ongoing costs of maintenance and repair. |
| Support | 24/7 support centre to help you book a service call no matter what time it is. | You may have some coverage under the manufacturer’s warranty, but that will expire at some point with an older unit. Even if a warranty is available, you will still need to find a third-party contractor to carry out servicing and repairs. |
2024 Enercare Residential Rental Water Treatment Rates
| Model | Monthly Rate (plus HST) | Monthly Combo Rate (plus HST) |
|---|---|---|
| 5-Stage RO | $28.20 | $19.84 |
| Iron Filter | $34.45 | N/A |
| Tannin Filter | $35.51 | N/A |
| UV Filter | N/A | N/A |
| Water Softener 34k | $28.89 | N/A |
| Water Softener 44k | $31.12 | N/A |
| Water Softener 60k | $32.38 | N/A |
| Water Softener with Dechlorinater 32k | $32.22 | $22.97 |
| Water Softener with Dechlorinater 42k | $33.33 | $22.97 |
| Whole House Filter | $31.12 | $24.02 |
| Tankless RO | $32.28 | $26.11 |
| Ultrafiltration | $19.99 | $15.99 |
Call us at 1-800-266-3939 for more information about the rental rate applicable to your model.
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