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Moving FAQs

  • When moving in, give us a call at 1-844-ENERCARE to have your heating and cooling equipment safety inspected to ensure it’s running properly so you can avoid unexpected breakdowns. We can also have your ducts cleaned to remove any existing dirt and debris so your air quality is as healthy as possible – especially important following construction or renovations of your new home. It’s also important to check your water quality to ensure you have healthy drinking water. If you have scale build-up on faucets and appliances, you may have hard water and a water softener can help extend the life of your appliances, ultimately saving you money in the long run.
  • In order to close the account, please click on the "Let’s get started" button above. Please note that if you currently have rental equipment with us, you will need to disclose the rental on your purchase and sales agreement if you wish to have the agreement transferred to the purchasers of the property.
  • Please click on the “Let’s get started” button above. If you are an Enercare Advantage or Enercare Smarter Advantage customer, you will need to advise your real estate agent lawyer and include these in the Agreement of Purchase and Sale for your Home. If you have a Protection Plan with us, the plan will move with you, subject to the Plan terms and conditions.
  • If your purchase and sales agreement did not include the rental, please attach a copy of the agreement using this form showing that the rental was not included. Once received and the proof is validated, your account will be closed and all charges will be reversed. If the rental is disclosed in your purchase and sales agreement, you are responsible for the ongoing rental payments for the product.
  • Yes you can! If you are currently receiving an Enercare bill, your protection plan will automatically be transferred to your new address when you contact Enbridge and advise them you are moving. If you currently receive an Enercare branded bill, please call us to advise us of the move. We will be happy to assist with the transfer of your plans.