Billing Inquiries

  • If you have a 12-digit account number: – Log in or sign up for My Account using your 12-digit Enercare Account number to months of previous Enercare bills

    If you have a 10-digit account number: – Log into our Enercare Billing Portal to view up to 24 months of Enercare bills
  • If you’re unable to find an answer to your questions in these FAQs, please call us at 1-855-642-8607 and select option for Billing.  One of our agents will be happy to assist you.
    • In the account summary page of your bill, you will get a quick glimpse of payments made, adjustments, charges (previous balance and new charges), taxes, and any other associated fees with that bill.
    • A breakdown of new charges/adjustments can be seen in the detail page of your bill.
    • Charge details will show the rental equipment you have with Enercare, the service periods it was billed for, along with the monthly rate, and subtotal.
    • If you have a maintenance or protection plan, the monthly charges will also be displayed.
    • Adjustment detail will show any adjustments (credits or charges) made on your account.
  • Credit and refunds will appear on the Current Bill Detail section of your bill.
  • If you have a 12-digit account number: – Log into My Account to update your pre-authorized credit or debit information or call us at 1-855-642-8607 and select option for Billing.

    If you have a 10-digit account number: – Log into our Enercare Billing Portal to update your pre-authorized debit      

    Charges & Fees

    • The charges on your bill from previous bill(s) could be higher for different reasons:
      • Yearly rate increase (subject to your terms and conditions)
      • If you have newly installed rental equipment, your first bill will be pro-rated and may result in higher than usual charges due to more than one month of service charges being on the first bill.
      • If you have equipment that was on deferral or had a limited time discount applied, you may see an increase in monthly charges once this offer expires. At the end of the offer, your monthly charge will continue billing at the regular rate in effect at that time.
      If you need further clarification, give us a call at 1-855-642-8607 and select option for Billing. One of our agents will be happy to assist you.
    • When we print and send you a paper bill, we will charge you a paper bill fee of $1.25. Go paperless and save on this fee by logging into My Account and updating your billing preferences.
    • You may be charged a late fee if payment for your bill(s) was not received by the due date.  To avoid late fees, enroll in Pre-authorized Debit or Pre-authorized Credit payments and never miss a due date.          

      Late Payments

      • If you have a 12-digit account number, here are your options:
        • Sign up for pre-authorized debit/credit or make a one-time payment using My Account
        • In person at any major Canadian financial institution
        • Online Banking to: Enercare Home Services (12 Digit Acct)
        • Pay by phone at 1-855-642-8607
        • Send a cheque by mail to: Enercare Home Services, C/O T46600, PO Box 4660 STN A, Toronto, ON M5W 0N7.
        If you have a 10-digit account number here are your options:
        • Sign up for pre-authorized debit using our Enercare Billing Portal
        • In person at any major Canadian financial institution
        • Online Banking to: Enercare Home Services (10 Digit Acct)
        • Make a one-time payment by calling collections team – 1-888-393-0367
        • Send a cheque by mail to: Enercare Home Services, PO Box 9925 STN A, Toronto, Ontario M5W 2J2
                 
      • You may be charged a late fee if payment for your bill(s) was not received by the due date.  To avoid late fees, enroll in Pre-authorized Debit or Pre-authorized Credit payments and never miss a due date.          
      • If you are unable to make a payment by the due date, please call us a 1-855-642-8607 and choose Billing to notify us.

        Payment Methods & Setup

        • If you have a 12-digit account number on the top of your bill: If you have a 10-digit account number on the top of your bill:         
        • If you have a 12-digit account number:
          • Sign up for My Account and set up pre-authorized credit payments.
          • If you don’t have a My Account login you can call us at 1-855-642-8607 to enroll by phone.
          If you have a 10-digit account number
          • Customers with a 10-digit account number are currently unable to enrol in pre-authorized credit payments. You can call us at 1-855-642-8607 to make a one-time credit card payment or visit our Enercare Billing Portal if you would like to enrol for pre-authorized debit.
        • If you have a 12-digit account number here are your options:
          • Sign up for pre-authorized debit/credit or make a one-time payment using My Account
          • In person at any major Canadian financial institution
          • Online Banking to: Enercare Home Services (12 Digit Acct)
          • Pay by phone at 1-855-642-8607
          • Send a cheque by mail to: Enercare Home Services, C/O T46600, PO Box 4660 STN A, Toronto, ON M5W 0N7.
          If you have a 10-digit account number here are your options:
          • Sign up for pre-authorized debit using our Enercare Billing Portal
          • In person at any major Canadian financial institution
          • Online Banking to: Enercare Home Services (10 Digit Acct)
          • Make a one-time payment by calling collections team – 1-888-393-0367
          • Send a cheque by mail to: Enercare Home Services, PO Box 9925 STN A, Toronto, Ontario M5W 2J2
               
        • Enercare accepts the following forms of payment:
          • Visa or Mastercard Credit/Debit Card
          • Cheque
          • Pre-Authorized Credit/Debit
          • Online Banking
          For 12-digit account number choose: Enercare Home Services plus 12-digit account number.

          For 10-digit account number choose: Enercare plus 10 Digit Account number.

          Payment Processing & Arrangements

          • Please call us a 1-855-642-8607 to set up a payment arrangement.
          • Your Enercare bill provides the payment due date.   To avoid late fees, enroll in Pre-Authorized Debit or Credit.    
            • For payments made on My Account or by phone, please allow 1 business day for your payment to be reflected on your account.
            • For payments made through your bank or by mail, please allow 7 business days for your payment to be reflected on your account.