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An Enercare technician stands outside of a home.

Should I repair or replace my AC unit?

Foul smells, weird noises, high energy bills, a lack of cool air or limited airflow are all signs that your air conditioner may need to be repaired or replaced. The age of your AC unit is the main factor in choosing between a repair or replacement. Typical useful life for an air conditioner with proper…

An Enercare technician stands outside of a home.

Why are my products and services missing/incorrectly displayed in My Account?

There are several reasons why this might happen. Only certain products and services are displayed in My Account. Please refer to My Account Supported Products for details. The equipment in your home may not have coverage or it might not be from Enercare. A quick call to 1-855-642-8607 can sort these details. We’re here to help.

An Enercare technician stands outside of a home.

How do I reset my password?

To reset your password, visit “My Account” and select “Forgot your password?”. You will land on “User details” page. Input the email address you used as your My Account username and click “Send Verification Code”. An email from [email protected] will be sent to your inbox. Once you receive the email, follow the prompts in the…

An Enercare technician stands outside of a home.

How do I download the Enercare Mobile App?

The app is free to download from the App Store or Google Play. App Store Link: https://apps.apple.com/ca/app/enercare/id1085148225 Google Play Link: https://play.google.com/store/apps/details?id=com.enercareinc.enercare​​​​​​​

An Enercare technician stands outside of a home.

I’m not able to register for My Account. What should I do?

If you encounter the error message “Unable to find your account” after submitting it means the information entered may not match the information we have on file. Please enter your account details exactly as they appear on the communications you’ve received from us. If you’re still having issues, please call 1-855-642-8607 and an agent will be…