August 5, 2021
Our app is up-to-date with the latest appointment availability which are the same options as our call centre. If you have no heating/cooling/hot water or require immediate service, please call our call centre so that they can escalate your request to the appropriate team at Enercare.
August 5, 2021
To update your billing information, please contact us at 1-855-642-8607.
August 5, 2021
To access the Enercare Smarter Home app, download “Home by Building 36” App which powers our Smarter Home platform. Google Play Link: https://play.google.com/store/apps/details?id=com.alarm.alarmmobile.android.building36&hl=en_CA&gl=US App Store Link: https://apps.apple.com/ca/app/home-by-building-36/id668025697
August 5, 2021
There are several reasons why this might happen. Only certain products and services are displayed in My Account. Please refer to My Account Supported Products for details. The equipment in your home may not have coverage or it might not be from Enercare. A quick call to 1-855-642-8607 can sort these details. We’re here to help.
August 5, 2021
Check that Push notifications are turned on. Also, you must be logged into the Enercare app.
August 5, 2021
To reset your password, visit “My Account” and select “Forgot your password?”. You will land on “User details” page. Input the email address you used as your My Account username and click “Send Verification Code”. An email from [email protected] will be sent to your inbox. Once you receive the email, follow the prompts in the…
August 5, 2021
The app is free to download from the App Store or Google Play. App Store Link: https://apps.apple.com/ca/app/enercare/id1085148225 Google Play Link: https://play.google.com/store/apps/details?id=com.enercareinc.enercare
August 5, 2021
Verification emails may take up to 5 minutes to arrive in your inbox. Please check your spam, junk or other folders, as the email from [email protected] might have been directed there. If you suspect you might have entered the wrong email, please attempt to re-register. If you’re still having issues, please call 1-855-642-8607 and an agent will…
August 5, 2021
Go to My Account. On the My Account login page, select “Register now”. If you have a 12-digit Enercare Account number, select “Use your Enercare account number” to fill in details for registration. If you have a 10-digit account number, select “Use your customer details you have on file” to validate your information for registration.…
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