FAQs

August 5, 2021

Enercare Smarter Home FAQs – Camera – Which web browsers can be used to view live and recorded video?

All video features are available on Firefox, Safari and Chrome on both Windows and Macintosh computers.

August 5, 2021

Enercare Smarter Home FAQs – Camera – What kinds of cell phones support live video?

Streaming of live video is available on your Enercare Smarter Home app, available for iPhone and Android phones. Additionally, any web-enabled cell phone with an HTML browser can view real-time live images. Streaming video is also available on some phones with full HTML browsers. Please note, data charges by your service provider can be significant…

August 5, 2021

Enercare Smarter Home FAQs – Camera – What kinds of cell phones support video-clip attachments to emails/text messages?

Video-enabled cell phones can also view recorded clips and receive video-clip email attachments of new video events, if the service provider allows video emails. Please note, data charges by your service provider can be significant for using video features on cell phones when you are not connected to a WiFi network.

August 5, 2021

Enercare Smarter Home FAQs – Camera – Do I need to install any software on my computer?

Your browser will need to download an ActiveX control or Java Applet plug-in to view live video. If you do not already have this, your browser should automatically prompt you to install it when you access the site. A Flash plug-in is required on all browsers to view recorded video clips. No plug-ins or applications…

August 5, 2021

Enercare Smarter Home FAQs – Video C – How much video can I record?

A standard account provides 1,000 clips of online storage (shared by all cameras). Each clip is treated the same regardless of its length, recording resolution or quality.

August 5, 2021

Enercare Smarter Home FAQs – Video C – How long is each recording?

Camera-triggered recordings can be configured from 15 seconds to 40 seconds, in 5-second increments.

August 5, 2021

Enercare Smarter Home FAQs – Video C – How much video can be uploaded in a month?

With a standard account, 1,000 clips can be uploaded per month. Once this number is exceeded, the recording schedule for motion and activation of the doorbell will not be uploaded. At the beginning of the next month another 1,000 videos can be uploaded, however, the account holder is required to remove the pause. This can…

August 5, 2021

Enercare Smarter Home FAQs – Video C – What happens when my video storage is full?

After the storage limit is reached, the system will overwrite the oldest unsaved recordings (unprotected videos can be overwritten by new videos) to make room for the newest recordings.

August 5, 2021

Enercare Smarter Home FAQs – Video C – What if I want to save a recorded clip?

You can save any particular clip by downloading it to your computer or by marking it “Protected” on the Saved Video Clips page. This will prevent it from being automatically overwritten when the storage limit is met.