FAQs

August 5, 2021

Enercare Smarter Home FAQs – Thermostat & HVAC – What are variable-speed HVAC systems, and is the Smart Thermostat compatible with them?

Variable-speed systems change the fan speed to push more or less hot or cool air through the vents. The Smart Thermostat can control many variable-speed HVAC systems that use standard 24-volt wiring (for example, with R, G, Y, W, C wiring). However, there are some exceptions. Certain variable-speed HVAC systems use proprietary communication between the…

August 5, 2021

Enercare Smarter Home FAQs – Thermostat & HVAC – What is a multistage system?

Multistage systems use more than one level of heating or cooling (for example, high, medium and low) to save energy and keep the house at a more constant temperature. You set the temperature and the system automatically adjusts the level of heating or cooling. The system will use the lowest level needed to arrive at…

August 5, 2021

Enercare Smarter Home FAQs – Thermostat & HVAC -Is a multistage system the same thing as a multi-zone system?

No. A system can have multiple zones without having multiple stages, and vice versa.

August 5, 2021

Enercare Smarter Home FAQs – Thermostat & HVAC – Does the Smart Thermostat support systems with multiple zones?

Yes, the Smart Thermostat supports systems with more than one zone. If you have more than one thermostat in your home, you have a zoned system.

August 5, 2021

Enercare Smarter Home FAQs – Thermostat & HVAC – What is a multi-zoned system?

An HVAC system that has multiple zones means that different areas of the home can be heated or cooled separately. This can be done using separate thermostats for each zone or by using a damper in the ductwork to direct hot or cool air to the selected zone.

August 5, 2021

Can more than one person have the app?

Yes, all members of your household will be able to download and access the app.

August 5, 2021

Do you know how old your water heater is? Here’s how to check:

Locate the rating plate (sticker) on your tank. The rating plate will have listed: The model number of the tank The serial number of the tank The date the tank was manufactured Note: if the date is a series of numbers and letters, you may have to visit the manufacturers’ website guide. Although the average…

August 5, 2021

How does a water softener work?

A concentrated solution of sodium/salt (brine tank) is flushed through beads, also called resin. The resin beads inside the softener tank have a different or opposite electrical charge than the dissolved particles of the incoming water. Because of this electrical charge difference, the dissolved particles suspended in your water will cling to the resin beads…

August 5, 2021

How can I best maintain my water heater?

Install a water softener into your home. The resin or mineral inside the brine tank is specially designed to remove the “hard” particles of lime and calcium, by a simple ion exchange process. This will help to prevent sediment and scale build up in your water heater keeping it in the best shape possible.