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Where and how can I use my prepaid credit card?

Cards are issued pre-activated and ready to use. Card can be used like a regular credit card in most retail establishments. Cards will not work at ATMs. Card will not work for gambling establishments. Cards will not work if the purchase is more than the remaining balance on the card. Cards will not work for…

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It’s been over 8 weeks and I haven’t received my prepaid credit card. Who do I contact?

In 6-8 weeks after the completed installation of your equipment, you would have either received an email from “My Payment Vault” with the one-time redemption digital token or a physical prepaid credit card mailed to the address the installation was completed. If it’s been more than 8 weeks since the completed installation of your equipment,…

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In what form will I receive my prepaid credit card?

You can use the redemption digital token to redeem a virtual or physical credit card. If you choose the virtual option, your prepaid credit card will be available immediately with the option to add it to your mobile wallet. If you choose the physical option, a prepaid credit card will be mailed to you. An…

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When would I receive my prepaid credit card?

Your prepaid credit card will be processed upon completion of your install. In 6-8 weeks after the completed installation of your equipment, if you have provided an email, you can expect to receive an email with a one-time redemption digital token from [email protected] to redeem your prepaid credit card. NOTE: Please check your junk or…

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How do I read my bill?

1. Account number This 12-digit account number is unique to your account. 2. Invoice date The date your bill was issued. 3. Due date The date your payment is due. If you have pre-authorized payments set up, this is the date the withdrawals will occur. 4. Total due This is the total amount due, including…

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Billing Accessibility

Enercare is committed to providing accessible invoices to all customers. For this reason, invoices will be provided in alternative methods upon request and staff will answer any questions customers may have about the content of the invoice by telephone or e-mail.

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How do I pay my bill on My Account?

Log in to My Account. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. Select “Make a payment” from left side menu or click the “Pay now” button under “Total amount due”. Follow the prompts to add your credit card payment details. Please note that only VISA or…

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Where can a reverse osmosis filtration system be installed?

A reverse osmosis filtration system is usually installed under your kitchen sink with a tap beside your sink faucet. They can also be installed in most places in your home where you have access to a plumbing line. These are the sizes of the RO systems: Tanked: 25” x 6” x 18” Tankless: 16” x…