July 3, 2025
Proration means your bill reflects a change during the billing period. This happened because your rental rate was partially charged on the last bill on your 10-digit Enercare account number and the remainder for the billing period is charge on your 12-digit Enercare account number. Example of how proration would show up on your previous…
July 3, 2025
Your previous payment may not appear on the bill because it was issued before the payment was fully processed. For payments made through your bank or by mail, please allow 10 business days for your payment to be reflected on your account.
July 3, 2025
Any balance owing or credit on your previous 10-digit account number is carried over and reflected on your new 12-digit account.
July 3, 2025
Your payment will be accepted however there may be a delay with reflecting it to your new 12-digit account. Please ensure you update your online banking with your new 12-digit account number to avoid delays in the future.
July 3, 2025
No, enrollment in pre-authorized payments as of July 20, 2025, will be automatically applied to your new account. To set up pre-authorized credit or debit payments, you can log in or register for My Account with your new 12-digit Enercare account number. Learn how to set up pre-authorized payments in this video.
July 3, 2025
No, enrollment in paperless billing as of July 20, 2025 will be automatically applied to your new account. When your bill is ready, you’ll receive email notifications from – [email protected]. Note: While your bill preference is applied to your new 12-digit account, you may need to set up My Account to view your bills online.…
July 2, 2025
There are four ways to pay your bill: Online: For one time or pre-authorized credit or debit card payments, visit myaccount.enercare.ca By Bank: Set up Enercare Home Services (12-digit acct.) as a payee in online banking By Phone: Credit card payment at 1-855-642-8607 By Cheque: Mail payment with account number to Enercare Home Services, C/O…
July 2, 2025
To view or download copies of bills issued to your 10-digit account number, log into or register for the Enercare Billing Portal. We recommend downloading and saving any bills you may need as the Enercare Billing Portal will not be available in the future. Please contact us at 1-855-483-9646 if you need help with registering…
July 2, 2025
On the first page of your bill, you will see a summary of charges and credits, including payments made, adjustments, charges (previous balance and new charges), taxes, and any other associated fees with that bill. A breakdown of new charges/adjustments are shown on the following pages of your bill. The Current Bill Detail section displays…
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