July 2, 2025
Yes, you will need to set up Enercare Home Services (12 Digit Acct) as a payee in online banking with your new 12-digit Enercare account number for the payment to be applied to the right account.
July 2, 2025
No, there’s no need to re-register. You can continue to access My Account with your existing login information. The billing section in My Account will be updated to show the billing details of your new 12-digit account. For past bills for your 10-digit account number, please log into the Enercare Billing Portal. If you’re not…
July 2, 2025
Yes, you will still be able to log into the Enercare Billing Portal to view or download your previous bill(s) for your 10-digit account. We recommend downloading and saving any past bills you may need as the Enercare Billing Portal may not be available in the future.
July 2, 2025
We will notify you of your new 12-digit Enercare account number by email or mail once your account has been moved to the new billing platform. Until you receive our communications, no action is required for now. With this change: Your new 12-digit account number will be reflected on your bill, and will always be…
July 2, 2025
We are making changes to your billing experience to serve you better. Our new billing platform will give you access to more features and allow you to manage all your billing and home services in one convenient place through My Account. With this update, you can expect: A new 12-digit Enercare account number An updated…
June 3, 2025
Account number This 12-digit account number is unique to your account. Invoice date The date your bill was issued. Due date The date your payment is due. If you have pre-authorized payments set up, this is the date the withdrawals will occur. Total due This is the total amount due, including new charges and any…
May 28, 2025
Log into My Payment Vault at account.mypaymentvault.com/CardLogin, from the account details page, click on the link to the FAQs.
May 28, 2025
You can access your virtual card at any time after redemption by clicking on the smart link in the emails from “My Payment Vault”. If you no longer have the email, you can visit account.mypaymentvault.com or 1-866-230-3809 to have the email re-sent. The contact information is on the back of the prepaid credit card.
May 28, 2025
If you have misplaced or lost your prepaid credit card, you can visit account.mypaymentvault.com or 1-866-230-3809 to have the card re-issued for a fee.
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