February 7, 2024
If you have a 12-digit account number: Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property. If you have a 10-digit account number: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.
February 7, 2024
Past charges that have been billed through Enbridge Gas will remain payable to Enbridge Gas, and any collection activity should be handled with them. After your account’s billing change takes effect, new monthly charges for your Enercare services will be billed through, and payable to, Enercare.
February 7, 2024
We are working closely with Enbridge Gas to ensure a smooth billing change. There’s nothing you need to do right now for this billing change; however, we will be communicating to customers through email and mail with more details throughout 2024. If you don’t already have an email address on file with us, we recommend…
February 7, 2024
We will be moving customers to direct billing throughout 2024. Any customer impacted by this change will receive advanced notice from us with enough time to ensure the process is as smooth as possible. If you have not received any communications from us about billing, please continue to pay your Enercare charges through Enbridge Gas,…
February 7, 2024
Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a monthly bill from us instead of Enbridge Gas for your Enercare charges. This…
December 11, 2023
A 40 gallon heat pump water heater may be sufficient to provide hot water for households with 2-3 people, while a 50 gallon heat pump water heater may be sufficient to provide enough hot water for households with 3-4 people. For larger households, a 65 gallon or 80 gallon heat pump water heater provides enough…
November 20, 2023
All customers have been moved to direct billing with Enercare, including property management account holders and residents. Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now,…
November 9, 2023
We will begin moving customers to direct billing in early 2024 and customers impacted will receive communications from us with enough time in advance to ensure a smooth transition. This will include directions on how to set up your pre authorized payment, along with other payment options.
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