March 28, 2024
No, your billing preferences will not be transferred to your Enercare account. Register for My Account to conveniently manage your services and set your preferences, including signing up for paperless billing and pre-authorized payments.
February 14, 2024
For assistance learning more about your ecobee products, please contact the ecobee support center at 1-877-932-6233. For all other HVAC related inquires, please contact our Enercare customer support center at 1-888-604-3885.
February 14, 2024
The ecobee thermostat will be installed by our licensed HVAC installer. Homeowners will be responsible for attaching their SmartSensor door and window sensors on their preferred location for entryway coverage. Homeowners will also be responsible for pairing their SmartSensor temperature sensors to the ecobee thermostat. SmartSensor Setup Guide: https://support.ecobee.com/s/articles/SmartSensors-setup-guide SmartSensor Door & Window Guide: https://support.ecobee.com/s/articles/Installation-and-Setup
February 7, 2024
In this case, it’s best to call us at 1-866-836-9854. Our dedicated billing transition team is available Monday through Friday, 8AM to 8PM.
February 7, 2024
All customers have been moved to direct billing with Enercare, including commercial customers. Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a…
February 7, 2024
When the time comes for you to move, you’ll need to follow the existing move-out process to transfer or cancel your Enercare services. If you have a Protection Plan with us, the Plan will move with you, subject to the Plan terms and conditions. Learn more about the move-out process here.
February 7, 2024
You can pay your bill online using My Account, or through your financial institution’s online banking (use the 12-digit account number found on your bill and send your payment to payee “Enercare Home Services”). You can also call us at 1-855-255-5451 to pay by phone, or mail a cheque to: Enercare P.O. Box 9925 STN…
February 7, 2024
Log in to My Account and go to the billing page to complete the required fields to enroll in pre-authorized payments. You can use a bank account, debit card or credit card to set up pre-authorized monthly payments. Once your payment information is processed, you’ll be notified of your first payment date.
February 7, 2024
Log in to My Account and update your billing preferences in account settings. You can opt in to paperless billing there.
Find a Location