April 17, 2024
How do I find out the status of my open dispute with Enbridge Gas?
Please call us at 1-855-642-8607 and choose the Billing option to speak with a member of our team.
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April 17, 2024
Why are charges different on my Enercare bill than my Enbridge Gas bill?
You should not expect any changes to your monthly charges due to this billing transition. To keep your billing as consistent as possible during this transition, we have aligned as closely as possible to the Enbridge billing dates. Please refer to the details section of your Enercare bill that shows the service period. If this…
April 17, 2024
Why did my pre-authorized payment information not move to Enercare?
Due to privacy concerns, the payment information you provided directly to Enbridge Gas is not transferable to your Enercare account. See “How to enroll on pre-authorized payment FAQ” for more details.
April 17, 2024
Why don’t I see credits that were previously issued?
If you received credits from Enercare before your billing was transferred to Enercare’s direct billing, these credits have been added to your Enbridge Gas bill.
April 17, 2024
Why haven’t I received my bill yet (paperless bill or paper bill)?
Sign up for My Account to ensure you have access to your Enercare bills online. If you have enrolled in paperless billing, make sure that you add [email protected] to your contact list. If you’ve opted to receive paper bills and have not received an invoice 45 days after enrolling in a new product with Enercare,…
April 17, 2024
How do I find my account number?
You can find your account number at the top of your bill. You may have a 10-digit account number or a 12-digit account number. See bill sample.
April 17, 2024
How to understand my first bill charges?
On the first page of your bill, you will see a summary of payments made, adjustments, charges (previous balance and new charges), taxes, and any other associated fees with that bill. A breakdown of new charges/adjustments are shown on the following pages of your bill. The Current Bill Detail section displays the rental equipment you…
March 28, 2024
How do I ensure the communication I receive from Enercare is legitimate?
Please check out our Protect Yourself page for tips to help keep yourself and your information safe, including how to verify if the communication you receive is legitimate.
March 28, 2024
How do I sign up for paperless billing?
When you log in to My Account for the first time, a pop-up will prompt you to sign up for paperless billing. Help reduce waste with convenient paperless billing. Get bills emailed to your inbox each month. Plus, save on a paper invoice fee of $1.50.
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