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An Enercare technician stands outside of a home.

Will my rates on products or plans change?

You should not expect any change in your rate due to this billing transition, outside of your annual rate changes (outlined in your contract terms and conditions).

An Enercare technician stands outside of a home.

Who is Enercare?

Enercare Home and Commercial Services is one of Canada’s largest home and commercial services and energy solutions companies. Our ambition is to lead Canada’s green transition by reducing greenhouse gas emissions from a critical source: homes and buildings. By bringing lower-carbon air, water, and energy products and services into the mainstream and making them more…

An Enercare technician stands outside of a home.

I made a payment to Enercare, but it has not been reflected on my bill.

If you made payment through online banking or credit card to your Enercare account, it may take 5-10 business days for the payment to reflect in your Enercare account. Once the payment is reflected, you will see the payment indicated on your next Enercare bill. Payments made via cheque may take up to 10 business…

An Enercare technician stands outside of a home.

Can I correct the account information on my bill?

Yes, you can correct the account information on your bill by calling our Enercare customer service team for assistance. If you need assistance with this, please call 1-855-255-5451.

An Enercare technician stands outside of a home.

I am moving or have moved. Who should I contact?

For as long as you continue to receive your Enercare charges on the Enbridge Gas bill, you should advise Enbridge Gas when you move out. Once you begin to receive an Enercare bill, you will need to contact Enercare directly to provide your move information. You can provide this information online through your Enercare online…