
March 14, 2023
Will my rates on products or plans change?
You should not expect any change in your rate due to this billing transition, outside of your annual rate changes (outlined in your contract terms and conditions).
March 14, 2023
You should not expect any change in your rate due to this billing transition, outside of your annual rate changes (outlined in your contract terms and conditions).
March 14, 2023
We anticipate starting the transition in 2023. We’ll contact you when we’re ready to welcome you to our new billing platform.
March 14, 2023
Enercare and Enbridge Gas Distribution are separate companies and are not affiliated in any way.
March 14, 2023
Enercare Home and Commercial Services is one of Canada’s largest home and commercial services and energy solutions companies. Our ambition is to lead Canada’s green transition by reducing greenhouse gas emissions from a critical source: homes and buildings. By bringing lower-carbon air, water, and energy products and services into the mainstream and making them more…
March 13, 2023
If you made payment through online banking or credit card to your Enercare account, it may take 5-10 business days for the payment to reflect in your Enercare account. Once the payment is reflected, you will see the payment indicated on your next Enercare bill. Payments made via cheque may take up to 10 business…
March 13, 2023
Yes, you can correct the account information on your bill by calling our Enercare customer service team for assistance. If you need assistance with this, please call 1-855-255-5451.
March 13, 2023
If you have received your first bill from us and set up pre-authorized payment, you should allow a 30–60-day processing time before you can expect your first PAP withdrawal. A **Pre-Authorized Payment Notice** will appear on your bill when the withdrawals have been set-up. Continue to pay any outstanding balance using the options listed in…
March 13, 2023
Your Enercare bill due date appears on the top right-hand corner of your Enercare bill.
March 13, 2023
For as long as you continue to receive your Enercare charges on the Enbridge Gas bill, you should advise Enbridge Gas when you move out. Once you begin to receive an Enercare bill, you will need to contact Enercare directly to provide your move information. You can provide this information online through your Enercare online…