August 5, 2021
Please click on the “Let’s get started” button above. If you are an Enercare Advantage or Enercare Smarter Advantage customer, you will need to advise your real estate agent lawyer and include these in the Agreement of Purchase and Sale for your Home. If you have a Protection Plan with us, the plan will move…
August 5, 2021
When moving in, give us a call at 1-844-ENERCARE to have your heating and cooling equipment safety inspected to ensure it’s running properly so you can avoid unexpected breakdowns. We can also have your ducts cleaned to remove any existing dirt and debris so your air quality is as healthy as possible – especially important…
August 5, 2021
Yes you can! If you are currently receiving an Enercare bill, your protection plan will automatically be transferred to your new address when you contact Enbridge and advise them you are moving. If you currently receive an Enercare branded bill, please call us to advise us of the move. We will be happy to assist…
August 5, 2021
In order to close the account, please click on the "Let’s get started" button above. Please note that if you currently have rental equipment with us, you will need to disclose the rental on your purchase and sales agreement if you wish to have the agreement transferred to the purchasers of the property.
August 5, 2021
If your purchase and sales agreement did not include the rental, please attach a copy of the agreement using Moves form showing that the rental was not included. Once received and the proof is validated, your account will be closed and all charges will be reversed. If the rental is disclosed in your purchase and…
August 5, 2021
This occurs when a new product is added and not linked to your original account. Give us a call at 1-855-642-8607 to get this corrected.
August 5, 2021
If you have Enercare Advantage™ rental equipment, the rental rates may increase on January 1 of each calendar year. See rental agreement for details.
August 5, 2021
Credits can take 1-2 billing cycles to be applied to your account. If you have not seen the credit after this time period, please give us a call at 1-888-266-3939.
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