FAQs
Filter Results
Recent Articles
August 5, 2021
I took ownership of a property but am now being billed for an Enercare rental which I did not agree too.
If your purchase and sales agreement did not include the rental, please attach a copy of the agreement using Moves form showing that the rental was not included. Once received and the proof is validated, your account will be closed and all charges will be reversed. If the rental is disclosed in your purchase and…
August 5, 2021
I am moving from my residence how do I close my account?
In order to close the account, please click on the "Let’s get started" button above. Please note that if you currently have rental equipment with us, you will need to disclose the rental on your purchase and sales agreement if you wish to have the agreement transferred to the purchasers of the property.
August 5, 2021
May I transfer my Protection Plan to my new house?
Yes you can! If you are currently receiving an Enercare bill, your protection plan will automatically be transferred to your new address when you contact Enbridge and advise them you are moving. If you currently receive an Enercare branded bill, please call us to advise us of the move. We will be happy to assist…
August 5, 2021
What types of equipment do you repair?
Natural gas and propane furnaces, boilers, central air conditioners, natural gas water heaters, plumbing, all of Enercare’s Rental/Advantage equipment.
August 5, 2021
What brands do you repair?
We repair all makes and models and we back the repair with a 90 day labour coverage & 1 year parts coverage*. * Warranty coverage applies only to the original problem. If a new problem appears it would not be covered.
August 5, 2021
What happens if Enercare is unable to repair the air conditioner I rent with Enercare Advantage™?
If your Enercare AdvantageTM equipment is non-operational and we are unable to repair the equipment, you have the option to replace the equipment under a new rental agreement.
August 5, 2021
How much does it cost to buy a new furnace?
The average price range of a typical new natural gas or propane high-efficiency furnace in Ontario ranges from $5,000 to $7,000+. This price includes standard installation from a fully-insured, licensed company, at least a one year warranty and all required licenses for installation. The cost of a new furnace is dependent on four factors: Environmental…
August 5, 2021
Is a humidifier necessary?
If the humidity in your home is lower than 30 percent on a hygrometer it is recommended that you consider a humidifier. Health Canada recommends a home’s relative humidity should be between 30 to 55 percent in the winter. Most homes require a humidifier in Canada due to the dry air created by our cold…
Find a Location