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LOAD MANAGEMENT

The Evolute’s sophisticated algorithm can be pre-set or adjusted in the future to meet a variety of load sharing ratios and minimum acceptable standards. Typical multipliers include 2X, 3X and 4X existing available power and distributing it fairly over an 8-12hr period.

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COMPATIBILITY

All Level II charging stations are compatible with the Evolute system, as well as all standard 250V receptacles, such as NEMA 14-50, 6-50 etc.

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What are the key items to review on my new Enercare bill?

Account number This 12-digit account number is unique to your account. Invoice date The date your bill was issued. Due date The date your payment is due. Total due This is the total amount due. Products and services This lists the products and/ or services associated with your account starting on the second page of…

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How do I receive a paper version of my bill?

Register for My Account to opt in to paperless billing to get bill notifications delivered directly to your inbox and avoid the paper billing fee of $1.50. If you have accessibility needs or are unable to access paperless bills, please contact us at 1-855-642-8607.

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My rental charges were on a deferral, why am I receiving an invoice?

While on deferral, you would not have received any Enercare charges for your rental equipment on deferral during this time from Enbridge Gas. For the remainder of your deferral term, you can expect to see a charge and a corresponding discount amount on your monthly Enercare bills. Due to timing differences in billing dates between…

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How do I find out my current balance?

Register for or log in to My Account to view your balance and previous invoices. You can also call us at 1-855-642-8607 to hear your current account balance by entering the telephone number and street address associated with your account, then selecting the option for “Billing”.  Alternatively, you can speak to an agent to assist…

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How do I pay my bill if my usual payment method is unavailable for some reason?

In the event you are unable to pay your bill via your usual method, we have a number of other payment options available: If you have a 12-digit account number here are your options: Sign up for pre-authorized debit/credit or make a one-time payment using My Account In person at any major Canadian financial institution…