September 17, 2024
The metal cover uses magnets to hold it in place and should require minimal effort to remove. If the cover is stuck and cannot be easily removed contact an Enercare specialist at 1-855-514-6485 to help diagnose why the cover may be stuck.
September 17, 2024
For the tankless RO system, no tools are required to replace the filters.
September 17, 2024
The tankless RO system comes with the option of switching out the pre-filter with an alkaline filter to provide alkaline water (water with a pH between 8-9). This comes at an additional cost and should be replaced annually. These can be ordered by calling us at 1-855-514-6485.
September 17, 2024
There are two versions of the tankless RO system, and you can use the below images to distinguish between the two. Otherwise, the unit can be identified by where the filters are accessed. If the filters are accessed through the top of the unit, then it is the v1 model. If the filters are accessed…
September 17, 2024
The wrench needed to replace the filter is a 10-inch reverse osmosis wrench that can be purchased through an online retailer.
September 17, 2024
To remove the first three filters located at the bottom of the unit, you will need the 10-inch wrench that was provided when your unit was installed. You will also need a set of pliers to grip the RO filter and remove it from its casing, and a bowl to place under your unit to…
September 17, 2024
Old filters can be thrown out directly into the garbage.
September 17, 2024
The filter should be flushed with water for approximately 15 minutes to remove any dust that may be lingering within the filter.
September 17, 2024
If you are having difficulty replacing the filter, please contact Enercare for assistance at 1-855-514-6485.
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