June 3, 2024
While on deferral, you would not have received any Enercare charges for your rental equipment on deferral during this time from Enbridge Gas. For the remainder of your deferral term, you can expect to see a charge and a corresponding discount amount on your monthly Enercare bills. Due to timing differences in billing dates between…
June 3, 2024
Register for or log in to My Account to view your balance and previous invoices. You can also call us at 1-855-642-8607 to hear your current account balance by entering the telephone number and street address associated with your account, then selecting the option for “Billing”. Alternatively, you can speak to an agent to assist…
June 3, 2024
In the event you are unable to pay your bill via your usual method, we have a number of other payment options available: If you have a 12-digit account number here are your options: Sign up for pre-authorized debit/credit or make a one-time payment using My Account In person at any major Canadian financial institution…
June 3, 2024
This process normally takes 1-2 billing cycles to be completed. When you see the ***Pre-Authorized Payment Notice*** listed on your bill the account balance will begin withdrawing from your bank account monthly or charged to your credit card, as applicable, on a monthly basis. Please continue to make your monthly payments in the meantime.
June 3, 2024
To add a secondary account: Please log into an account associated with the corresponding email address in order to add the secondary account. At the top of your home screen, beside the logout button, you will see ‘Add Account’. Please click on this feature and provide the following details for the secondary account: account number,…
June 3, 2024
A late payment penalty equal to 1.5% per month or 18% per annum (for an effective rate of 19.56% per annum) multiplied by the total of all unpaid charges will be added to your next bill if payment in full is not received by the due date. Please ensure your balance is paid by the…
June 3, 2024
Pro-ration is seen on your bill when you are billed for only part of your bill cycle. If a full-service period was not billed, your monthly rental rate will be pro-rated for that period. In a scenario where new rental equipment was installed part way through your billing cycle, you will on receive a pro-rated…
June 3, 2024
Call us at 1-855-642-8607 (Monday to Friday 9am – 6pm) or email us at [email protected].
June 3, 2024
Please call us at 1-855-642-8607 to add authorized contacts to your account. Please note, the main account holder must be on the call to authorize additional contacts.
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