FAQs

May 24, 2024

Viewing saved video clips

The saved videos can be viewed from the alaram.com app or alarm.com website. See how to view saved video clips for more information.

May 24, 2024

Reconnecting video camera to Wi-Fi network

The video camera will disconnect from the internet if your wireless settings or networking equipment change. The cameras will reconnect once the new Wi-Fi information is updated. See  reconnecting video camera to Wi-Fi for more information.

May 24, 2024

How to configure video analytic rules

This feature uses smart rules to enhance perimeter security by notifying you about arrivals, departures or even loitering. For more information, see  configure video analytic rule.

May 24, 2024

Why can’t I hear anything through the video doorbell?

There are many reasons why you may not able to hear audio during a doorbell call. For troubleshooting steps, click here.

May 24, 2024

Motion detection rules

To create/edit motion detection rule. For more information, see  create/edit motion detection rule.

May 24, 2024

How to lock or unlock a door lock

You have the option to manage door locks  either through the alarm.com app or the alarm.com website.

May 24, 2024

Troubleshooting user codes that are not working

Ensure that the lock access is enabled for the specific user attempting to unlock the lock. For user code troubleshooting steps visit the alarm.com app or alarm.com website.

May 24, 2024

Adding or deleting door lock user codes

You have the flexibility to add and remove user codes either using the alarm.com app or alarm.com website.

May 24, 2024

Changing thermostat setpoints

You can adjust the  thermostat setpoint using the alarm.com app or the alarm.com website. This feature allows you to control the temperature while on the move.